Heather Mostosky
Saylorsburg,PA
Summary
Dynamic professional with expertise in client relationship management and digital marketing strategies. Known for delivering exceptional performance reviews while coaching teams to enhance client satisfaction. Proven ability to cultivate strong partnerships and drive success in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Lead, Client Experience Manager
Gannett Media - LocaliQ
07.2022 - Current
- Supplied valuable feedback pre and post-client interactions to drive improvements.
- Collaborated with new team members to facilitate task and workflow training.
- Fostered a strong sense of unity among team members.
- Additional tasks aligned with previous responsibilities.
Client Experience Manager/Client Success Manager
Gannett Media - LocaliQ
11.2020 - 06.2022
- Managed the launch, monitoring, evaluation, and management of digital marketing campaigns.
- Partnered with account executives to identify opportunities and develop impactful marketing approaches.
- Developed robust client relationships through monthly campaign performance reviews.
Digital Marketing Strategist
Gannett Media - LocaliQ (Formerly Gatehouse)
Stroudsburg, PA
03.2019 - 10.2020
- Tasks aligned with previous responsibilities.
Account Professional
Otis Elevator
Allentown, PA
11.2018 - 03.2019
Multi-Media Executive/Digital Marketing Specialist
Gatehouse Media
Stroudsburg, PA
03.2015 - 11.2018
- Conducted needs assessments to identify client challenges.
- Created and proposed effective promotional strategies.
- Fostered ongoing, productive client interactions.
- Achieved and often surpassed set monthly revenue benchmarks.
Education
BACHELOR OF ARTS - English/Elementary Education Certificate
Centenary University
01.2000
Skills
- Client relationship management
- Digital marketing
- Lifelong learner
- Coaching and mentoring
- Performance Assessment
- Team building
Certification
- Gannett Emerging Leaders Program | August 2024
- Google Ads | April 2025
- Google Analytics | January 2025
- Microsoft Ads | October 2024
Timeline
Team Lead, Client Experience Manager
Gannett Media - LocaliQ
07.2022 - Current
Client Experience Manager/Client Success Manager
Gannett Media - LocaliQ
11.2020 - 06.2022
Digital Marketing Strategist
Gannett Media - LocaliQ (Formerly Gatehouse)
03.2019 - 10.2020
Account Professional
Otis Elevator
11.2018 - 03.2019
Multi-Media Executive/Digital Marketing Specialist
Gatehouse Media
03.2015 - 11.2018
BACHELOR OF ARTS - English/Elementary Education Certificate
Centenary University
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