Heather Mowl

• Coordinated care by leading daily patient rounds and facilitating communication among nurses, ancillary staff and physicians.
• Monitored admissions to establish medical necessity, verify appropriate level of care and facilitate transition long-term treatment.
• Contributed to continuous quality improvement activities in support of departmental objectives.
• Delivered comprehensive planning, implementation, and evaluation of plans of care.
• Worked with medical teams, patients and families to implement effective treatment plans.
• Organized clinical documentation, treatment plans, and referrals.
• Updated treatment plans on monthly basis with latest intervention strategies and progress notes.

Over see 10 independent living communities in Northern service area of Medical Team, managing nursing and aide staff. Interview/ hire and counsel staff when needed. Develop education/ inservices for staff/ residents and families on a monthly basis- present in facilities when needed. Meet with residents and families if issues arise for resolution. Manage budgets/ staffing/ schedules/ supply needs. Work in facilities when needed. Maintain proper patient records in each facility.

• Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
• Performed routine wound care and dressing changes on schedule.
• Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Protected confidentiality of information related to patient care activities and EMS operations.
• Met with and patients to discuss and distribute information on health maintenance and disease prevention.
• Perform Admission assessments on new residents in facility if admitting to Medical Team care, set up medication protocols, confirm meds with physician and pharmacy.
• Educate staff/ residents on Disease management.
• Supervise aides in facility
• Problem solve daily resident issues
• Follow up post hospital orders with physician and pharmacy regarding changes.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Perform Start of Care assessments- complete OASIS and POC in timely fashion and accurately.
• Became Coding certified in ICD 9.
• Learned ICD 10 Coding, but did not become certified before leaving department.
• Became OASIS certified- has expired now.
• Therapy supervisor- worked to control number of visits and work within visit threshold.
• Performed clinical record review to make sure all visits were complete and billable.
• Performed Quality Assurance measures- QUAPI reports/ Infection Control
• Assisted with multiple chart reviews in preparation of Medicare chart audits.

• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
• Communicated with patients, ensuring that medical information was kept private.
• Direct day-to-day administrative and operational functions for [Number]-bed facility, providing guidance and leadership to over [Number] employees across more than [Number] departments.
• Made Field visits to home care patients- completed initial assessments and follow up visits through to discharge, at this time everything was on paper and there was no oasis. Developed Plan of Care/ Care Plans/ Education to patient.
• Performed Liaison work to bring in referrals.
• Clinical record review
• On Call 24/7
• Staff education
• Hiring/ counseling of staff
• Completed Medicare audits with Auditors

• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
• Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
• Provided direct patient care, stabilized patients and determined next course of action.
• Administered medications via oral, IV and intramuscular injections and monitored responses.
• Implemented medication and IV administration, catheter insertion and airway management.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
• Collected blood, tissue and other laboratory specimens and prepared for lab testing.
• Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
• Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
• Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
• Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
• Worked initially in ICU during nursing school as health tech and after graduation. For few years. Then worked days in Burn Unit, ICU and CCU. Also worked in Occupational Health office before finally transitioning completely to Hurley Home Care.
• Once there Home visits were completed as above- all on paper. Patients were all inner city, mostly low income and required significant education to learn their disease process,management and medications, to no have rebound re-hospitalizations.