Heather M. Park
Summary
Experienced with office administration and clerical duties, ensuring smooth operations. Utilizes strong organizational skills and proficiency in handling multiple tasks. Track record of effective communication and adaptability in dynamic environments.
Overview
11
11
years of professional experience
Work History
Office Admin
Walter H. Smith, DMD
06.2020 - Current
- Worked with manager and supervisor to plan and coordinate production schedules.
- Managed Daily scheduling conflicts to reduce operations backlogs and support full shift coverage.
- Communicated Scheduling changes to staff members, to reduce errors.
- Verified Dental Insurance and Benefits.
- Collections, Generated Reports, and traced
- Applied Payments to patients ledgers.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
Teller/Commercial Loan Asst.
First US Bank
01.2019 - 03.2020
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
- Processed applications for new accounts.
Asst. Manager/Waitress
Cattle On A Flame
10.2014 - 04.2019
- Waitress
- Customer Service
- Data Entry
- Inventory
- Direct Food Prep
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Teller
FNB
01.2016 - 04.2018
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Education
Associate of Business Administration - Pre-Nursing/Business Degree
Bevill State CC
Fayette, AL05.2009
Advanced Diploma -
South Lamar Highschool
Millport, AL05.2003
Skills
- Customer Service
- Data Entry
- Cash Handling/Payment Posting
- Cosmetologist
- Administrative task efficiency
- Strong work ethic
- Verbal and written communication
- Data entry
- Attention to detail
- Time management skills
- Critical thinking
Languages
English
Awards
- National Honors Society
- FHA/FBLA Member
- Deans List
Timeline
Office Admin
Walter H. Smith, DMD
06.2020 - Current
Teller/Commercial Loan Asst.
First US Bank
01.2019 - 03.2020
Teller
FNB
01.2016 - 04.2018
Asst. Manager/Waitress
Cattle On A Flame
10.2014 - 04.2019
Associate of Business Administration - Pre-Nursing/Business Degree
Bevill State CC
Advanced Diploma -
South Lamar Highschool
Similar Profiles
Melissa SearcyMelissa Searcy
Registered Dental Hygienist at Kimberly Blair Smith, DMDRegistered Dental Hygienist at Kimberly Blair Smith, DMD
Susan BlissettSusan Blissett
Dental Assistant at Dental Works, Dr. James Smith, DMD, MBADental Assistant at Dental Works, Dr. James Smith, DMD, MBA
Emily NoelEmily Noel
Claims/Billing Specialist at May Mu DMD, Ralph Lewis DMD, Lili Lin DMD, LLPClaims/Billing Specialist at May Mu DMD, Ralph Lewis DMD, Lili Lin DMD, LLP
Sarah VelazquezSarah Velazquez
Office Admin at Golden Tree MaintenanceOffice Admin at Golden Tree Maintenance
Anchal AnchalAnchal Anchal
Office Admin at Summit ToolsOffice Admin at Summit Tools