Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather M. Parker

Conway,AR

Summary

A team-oriented individual eager to work in Customer Service, office setting, Also or education offers excellent verbal and written communication skills, listening skills, and computer skills. Also coming with exceptional customer service orientation & organizational skills, also good interpersonal and problem-solving skills.

Overview

26
26
years of professional experience

Work History

Barista Shift Supervisor

Target
09.2024 - Current


  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Accurately completed end-of-day financial tasks worth over $9000 of cash and card transactions daily.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

ASSISTANT MANAGER

Abby Road
04.2024 - 01.2025
  • Created and implemented strategies to increase sales and customer satisfaction.
  • Developed and implemented training programs for new hires and existing staff.
  • Coordinated with cross-functional teams to execute marketing campaigns and promotions.
  • Resolved customer complaints and ensured high levels of customer satisfaction.
  • Collaborated with upper management to set and achieve performance goals for the department.
  • Develop strategies for better workplace efficiency and goal achievement to create and foster a respectful and inclusive team environment.

SUBSTITUTE TEACHER

Kelly/ESS
02.2022 - 05.2024
  • Followed classroom plans left by class teacher till student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested substitute teacher by teachers based on excellent past referrals and trusted performance.
  • 3 years of experience working as a substitute teacher in multiple grade levels and subjects.
  • Enforced school and class rules to maintain order in classroom.
  • Monitored student progress and provided feedback to school administrators.

Barista Trainer

Starbucks
04.2018 - 07.2021
  • Provided customers with product details, coffee blends, and preparation descriptions.
  • Utilized cash register or POS system to receive and process payments.
  • Delivered high-quality customer service to promote company's culture, values, and mission.
  • Prepared and served espresso beverages, brewed coffee, and specialty drinks according to company standards.
  • Maintained cleanliness and organization of workstations, equipment, and dining areas.

SERVER

Waffle House
03.2008 - 10.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed.
  • Greeted and accommodated guests, building positive experience from first interaction.

OFFICE MANAGER

Alliance Systems
07.1999 - 11.2007
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Maintained computer and physical filing systems.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Delivered quality customer service to staff and customers.
  • Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.
  • Answered and directed phone calls, emails, and inquiries to appropriate staff members.

Education

High School Diploma -

Rancho Cucamonga High
Rancho Cucamonga, CA
06.1994

Skills

  • Discipline, Digital Tools, Compliance, Dietary Needs, Safety Awareness, Positive Interactions, Special Assignments, Administering Network

  • Cash handling accuracy

  • Staff motivation

  • Production reporting

  • Quickbooks

  • Multitasking Abilities

  • Problem-solving abilities

  • Organizational skills

  • Problem-solving

  • Teamwork

  • Team leadership

  • Time management

Timeline

Barista Shift Supervisor

Target
09.2024 - Current

ASSISTANT MANAGER

Abby Road
04.2024 - 01.2025

SUBSTITUTE TEACHER

Kelly/ESS
02.2022 - 05.2024

Barista Trainer

Starbucks
04.2018 - 07.2021

SERVER

Waffle House
03.2008 - 10.2018

OFFICE MANAGER

Alliance Systems
07.1999 - 11.2007

High School Diploma -

Rancho Cucamonga High

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