Heather M Stewart
Climax,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable about picking orders, rotating stock and tracking adjustments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Guest Service Ambassador
Raleigh Durham Airport Authority
09.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Answered information service desk phones with professionalism and directed calls appropriately.
- Provided guests with information on local attractions, restaurant and transportation services locally.
- Completed Zone and restroom Inspections.
- Completed department training as needed.
- Ensured information desk and podiums were filled with appropriate literature for guests
Animal Control Officer
Randolph County Animal Services
02.2023 - 09.2023
- Unloaded and impounded animals received from animal control and public.
- Investigated and gathered information regarding animal-related complaints.
- Attended to calls reporting of wild animal bites.
- Captured domestic and wild animals.
- Captured stray animals, provided housing and care of homeless animals and coordinated adoptions.
- Supplied animals with food, water, and personal care.
- Prepared for prosecutions related to animal treatment and gave evidence in court.
- Examined animals for injuries or malnutrition and arranged for necessary medical treatment.
- Skilled at working independently and collaboratively in team environment.
- Strengthened communication skills through regular interactions with others.
- Delivered services to customer locations within specific timeframes.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Implemented trap, neuter and release programs to manage local feral cat population.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Administered medications to animals in treatment and documented changes in condition.
- Restrained animals safely during exams and procedures.
- Documented observations of animal behavior and physical condition to track health and progress.
Sales Representative
Building Material Distributors Inc.
04.2022 - 12.2022
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Collaborated with cross-functional teams to identify and address customer needs.
- Used customer insights to develop innovative sales strategies to increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Lead Rescue /Adoption Coordinator
Randolph County Animal Services
01.2019 - 01.2022
- Public education on care and handling of animals.
- Provided education on local and state requirements for licensing.
- Assisted public with adoption of animals.
- Cleaned and disinfected kennel areas.
- Unloaded and impounded animals received from animal control and public.
- Supplied animals with food, water and personal care.
- Provided housing and care of homeless animals and coordinated adoptions.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Served customers in friendly, efficient manner following outlined steps of service.
- Developed and maintained courteous and effective working relationships.
- Partnered with local organizations to expand access to social and community services.
- Participated in community events to promote services and engage with public.
Inside Sales Representative
Triad Corrugated Metal
01.2015 - 01.2019
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Attended monthly sales meetings and quarterly sales trainings.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Set and achieved company defined sales goals.
- Completed physical inventory counts each month.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Developed and implemented strategies to keep stocks organized and reduce excess inventory.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Performed data entry and completed proper paperwork.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Processed both cash and card purchases and returns.
- Quickly and accurately counted drawers at start and end of each shift.
- Performed store opening and closing.
Quality Control Inspector
Teleflex Medical OEM
07.2011 - 04.2015
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Completed precise measurements using special tools.
- Communicated with production team members about quality issues.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Identified and documented quality discrepancies for management to develop resolutions.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Completed cycle counts and monthly inventory.
Tire and Lube Tech/Garden Center Manager
Manager
07.2009 - 06.2011
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Completed physical inventory counts each month.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Pet Care Manager
Pet Smart
05.2009 - 06.2011
- Led health maintenance, training sessions and animal presentations.
- Oversaw area cleaning and maintenance of zoological areas and enclosures.
- Prevented and led handling of animal escape and onsite responsibilities during high-stress situations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Install Sales Manager
Lowes Home Improvement
07.2004 - 10.2008
- Inventoried installation supplies before scheduling installations or ordering more.
- Trained employees on installation safety and equipment use.
- Upsold installation deals with household appliances.
- Maintained relationships with return customers.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Inspected all goods for quality and quantity.
- Counted all physical inventory and generated department audit reports.
- Reviewed daily sales reports and located discrepancies in data.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Received returns of damaged and incorrect orders to process replacements.
- Inspected machinery and equipment to determine functionality and performance.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Completed cycle counts and monthly inventory.
Education
High School Diploma -
Eastern Randolph High School
Ramseur, NC2004
Certification Level 1 - Non-Structural Autobody
Randolph Community College
Asheboro, NC05.2004
Certification - Welding
Randolph Community College
Asheboro, NC05.2004
Skills
- Conflict resolution
- Excellent work ethic
- Troubleshooting
- Organization, detail-oriented and time management focused
- Team Building
- Cultural Awareness & Diversity
- Self-motivated professional
- Shipping and Receiving
- Computer skills
- Staff Training and Development
Certification
- Valid North Carolina Driver's License
- Certification Animal Euthanasia Technician
- Certified Rabies Vaccinator
- Fundamentals of Digital Marketing
- Multiple Forklift Certifications
- Management Training
Timeline
Guest Service Ambassador
Raleigh Durham Airport Authority
09.2023 - Current
Animal Control Officer
Randolph County Animal Services
02.2023 - 09.2023
Sales Representative
Building Material Distributors Inc.
04.2022 - 12.2022
Lead Rescue /Adoption Coordinator
Randolph County Animal Services
01.2019 - 01.2022
Inside Sales Representative
Triad Corrugated Metal
01.2015 - 01.2019
Quality Control Inspector
Teleflex Medical OEM
07.2011 - 04.2015
Tire and Lube Tech/Garden Center Manager
Manager
07.2009 - 06.2011
Pet Care Manager
Pet Smart
05.2009 - 06.2011
Install Sales Manager
Lowes Home Improvement
07.2004 - 10.2008
High School Diploma -
Eastern Randolph High School
Certification Level 1 - Non-Structural Autobody
Randolph Community College
Certification - Welding
Randolph Community College
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