Summary
Overview
Work History
Education
Skills
Websites
Certification
CORE COMPETENCIES
Timeline
Generic

HEATHER M. TOLBERT

Weeki Wachee,FL

Summary

Public health professional with 5 years of experience in health promotion and prevention, health policy compliance, family advocacy, customer support, and program coordination. Demonstrates strong analytical thinking, leadership, and conflict resolution skills, ensuring effective delivery of health support and education. Proficient in collaborating with stakeholders and maintaining comprehensive documentation to drive informed decisions and achieve target goals.

Healthcare professional with expertise in coordinating and managing patient care. Proven track record of integrating care plans across multidisciplinary teams, fostering strong collaboration to achieve optimal patient outcomes. Known for adaptability to changing needs and reliability in delivering excellent service.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Healthy Start Care Coordinator

Kids Central Inc.
08.2021 - Current
  • Assessed client needs and risk factors to develop and implement individualized care plans for pregnant women and families with young children.
  • Acted as a liaison between clients and community resources, assisting with access to employment, housing, and mental health counseling.
  • Developed individualized care plans by assessing client needs and resources available.
  • Advocated for families to secure essential services, ensuring access to appropriate support systems.
  • Managed client caseloads efficiently, providing timely follow-up and interventions.
  • Facilitated communication between families and service providers to ensure coordinated, continuous care.
  • Completed developmental assessments to identify delays in infants and referred families to appropriate services.
  • Identified children needing additional support for emotional, health, or developmental issues and implemented targeted strategies.
  • Researched, developed, and delivered educational materials—such as PowerPoint presentations and handouts—focused on maternal and child health topics.
  • Created and distributed content on substance use during pregnancy, pregnancy complications, nutrition, breastfeeding, safe sleep, car seat safety, and tobacco cessation.
  • Participated in community outreach events and health fairs to engage and educate families on available services and health practices.
  • Conducted outreach to providers and community organizations to promote the Healthy Start program.
  • Organized and led parent-child activities that support physical, mental, and social development.
  • Performed quality assurance evaluations to identify program gaps and recommend improvements to increase service efficiency.
  • Participated in ongoing quality improvement initiatives to enhance client outcomes and program effectiveness.
  • Led case reviews to assess service delivery and implement solutions to address identified gaps.
  • Implemented tracking systems to monitor client progress and ensure timely follow-up and service coordination.
  • Maintained accurate and up-to-date documentation of client services and conditions in compliance with HIPAA regulations.
  • Managed Medicaid documentation to ensure timely billing and payment processing.
  • Utilized internal databases to record service interactions, monitor case progress, and support reporting requirements.
  • Trained new staff on care coordination practices, documentation standards, and client engagement strategies.

COVID-19 Case Manager/Investigator (Temp Appointment)

Health Department
07.2020 - 07.2021


  • Built trusting relationships with clients by demonstrating empathy, cultural sensitivity, and effective communication and interviewing skills.
  • Educated clients on COVID-19 transmission, symptoms (including asymptomatic cases), prevention, and available interventions using plain, accessible language.
  • Conducted assessments to determine client needs, eligibility for programs, and coordinated care plans to ensure access to essential health and support services.
  • Coordinated comprehensive care plans for clients, ensuring access to essential health services.
  • Referred individuals to appropriate medical, social, or supervisory resources to address identified needs.
  • Supported clients in isolation or quarantine by addressing social support needs such as grocery delivery and Family First Coronavirus Response Act benefits.
  • Followed public health protocols to collect and analyze standardized surveillance data for COVID-19 control and prevention efforts.
  • Maintained accurate and confidential records in compliance with public health and privacy regulations.
  • Developed and maintained strong partnerships with community organizations and stakeholders to enhance service coordination.
  • Collaborated with multidisciplinary teams to ensure seamless client support and resource access.


Intern, Field Placement

Department of Health & Human Services
01.2021 - 05.2021
  • Conducted comprehensive research on funding opportunities, including local, state, federal, and private foundation grants, to enhance quality of care and advance public health initiatives.
  • Emphasized early detection and prevention strategies by promoting immediate treatment interventions to mitigate health issues.
  • Reviewed and provided recommendations to improve the county’s community health improvement plan and health assessment documents.
  • Evaluated grant eligibility for the county and contributed to the development of a decision matrix to assess readiness for funding applications.
  • Analyzed programmatic needs and objectives to ensure alignment with local regulations and community capacities.
  • Prepared and presented research findings and recommendations to county officials, facilitating informed decision-making and strategic implementation.

Certified Pharmaceutical Technician

Ascension Health Care, All Saints
06.2006 - 02.2016
  • Delivered exceptional customer service by promptly addressing patient needs and resolving inquiries with professionalism and empathy.
  • Collaborated closely with oncology, recovery, and operating room (OR) teams to support comprehensive patient care.
  • Compounded and dispensed medications according to established protocols and safety standards.
  • Assisted in developing and implementing departmental policies and procedures, enhancing operational efficiency in daily workflows.
  • Accurately dispensed surgical medications, mixed IV antibiotics, compounded IV therapies, TPNs, chemotherapy agents, and controlled substances for inpatient and outpatient services.
  • Ensured compliance with OSHA regulations while utilizing Epic healthcare software and Automatic Dispensing Machines to manage electronic medical records and facilitate treatment of critically ill patients.
  • Monitored inventory levels, ensuring timely replenishment of pharmaceutical supplies.

Education

Bachelor of Science - Public Health

University of Wisconsin
Milwaukee, WI
05.2021

Skills

  • Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams)
  • Adobe Acrobat Pro
  • Zoom
  • Learning Management Systems (eg, CANVA)
  • Case Management
  • Documentation & Record Keeping
  • Patient Education & Advocacy
  • Organizational & Time Management Skills
  • Multidisciplinary Team Collaboration
  • Care Planning & Quality Assurance
  • Health Literacy
  • Multitasking & Problem Solving

Certification

  • Certified in Health Insurance Portability & Accountability Act (HIPAA)
  • Certified with the Pharmacy Technician Certification Board (2013 – 2017)
  • Certified Lactation Counselor, Academy of Lactation Policy and Practice, 2023
  • Certified in Child Passenger Safety, Safe Kids Worldwide, 2023

CORE COMPETENCIES

  • Program Coordination
  • Health Policy Compliance
  • Public Speaking
  • Report Writing & Documentation
  • Conflict Resolution
  • Case Management
  • Public Health Education
  • Training & Coaching
  • Time Management
  • Problem-solving
  • Customer & Patient Support
  • Cultural Sensitivity
  • Analytical Thinking
  • Leadership & Collaboration

Timeline

Healthy Start Care Coordinator

Kids Central Inc.
08.2021 - Current

Intern, Field Placement

Department of Health & Human Services
01.2021 - 05.2021

COVID-19 Case Manager/Investigator (Temp Appointment)

Health Department
07.2020 - 07.2021

Certified Pharmaceutical Technician

Ascension Health Care, All Saints
06.2006 - 02.2016

Bachelor of Science - Public Health

University of Wisconsin

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