Heather Mularky
Monticello,Minnesota
Summary
Dynamic leader with proven expertise in customer service excellence and team training at Performance Foodservice. Spearheaded customer satisfaction initiatives, resulting in enhanced operational efficiency. Skilled in problem resolution and data entry, consistently exceeding performance goals. Cultivated strong client relationships, driving repeat business and positive feedback.
Personable Customer Service Lead offering 24 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Energetic professional proudly certified in customer service. Poised and reliable with experience training and mentoring new employees in phone etiquette and troubleshooting. Ready for the next great position with Performance Foodservice.
Overview
31
31
years of professional experience
Work History
CUSTOMER SERVICE LEAD
Performance Foodservice
07.2000 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Implemented and developed customer service training processes putting together a training manual.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and team productivity by promoting operational best practices.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests for products, services, and company information.
- Established strong relationships with clients, and area managers leading to repeat business and positive feedback.
FOOD AND BEVERAGE MANAGER
RIVERWOOD CONFERENCE CENTER
06.1993 - 01.2002
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Managed bar and wait staff and directed hiring program.
- Motivated staff to perform at peak efficiency and quality.
Education
High School Diploma -
ELK RIVER HIGH SCHOOL
06-1996
Skills
- Email etiquette
- Telephone etiquette
- Customer service excellence
- Team training and development
- Problem resolution
- Data entry
- Credit adjustments
- Prioritization
Service Hall of Fame Award
I received this in 2008 for Outstanding Dedication and Commitment In Serving our Customers
Timeline
CUSTOMER SERVICE LEAD
Performance Foodservice
07.2000 - Current
FOOD AND BEVERAGE MANAGER
RIVERWOOD CONFERENCE CENTER
06.1993 - 01.2002
High School Diploma -
ELK RIVER HIGH SCHOOL
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