Heather Mulkerrin
Dublin
Summary
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
6
6
years of professional experience
Work History
Waitress
Top Golf
Columbus
12.2023 - Current
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Developed positive relationships with regular customers through friendly conversation.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Claims Generalist
Progressive
Columbus
05.2024 - 12.2024
- Prepared comprehensive written reports detailing investigation results, findings, recommendations and settlement offers.
- Spoke to witnesses and claimants and interviewed for pertinent information.
- Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
- Investigated potentially fraudulent claims with focus on thoroughness, quality, and cost control.
Laboratory Technician
Lynes Laboratories
Brockton
07.2022 - 11.2022
- Maintained detailed records of test results in accordance with FDA guidelines.
- Identified potential problems during testing process and took corrective action as necessary.
- Demonstrated an understanding of complex scientific equations in order to accurately collect hazardous materials for testing.
Event Assistant
University of Massachusetts, Boston
Boston
09.2019 - 03.2020
- Worked closely with other departments to ensure seamless integration of activities between different areas of responsibility.
- Assisted in managing event budgets, tracking expenses and supplies.
- Participated in post-event evaluations to discuss successes and areas for improvement.
- Played a key role in the planning, facilitation, and presentation of large faculty and donor events, demonstrating a proactive approach to project management.
Education
Bachelor of Arts - English
University of Massachusetts, Boston
Boston, MA12-2023
Skills
- Report writing
- Complex Problem-solving
- Critical thinking
- Attention to detail
- Verbal and written communication
- Organization
Accomplishments
- Gold Award: The Little Library Project, a self lead project designed to improve reading and writing abilities in the Boston Public School systems after budget cuts.
Timeline
Claims Generalist
Progressive
05.2024 - 12.2024
Waitress
Top Golf
12.2023 - Current
Laboratory Technician
Lynes Laboratories
07.2022 - 11.2022
Event Assistant
University of Massachusetts, Boston
09.2019 - 03.2020
Bachelor of Arts - English
University of Massachusetts, Boston
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