Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Muller

Washington Township

Summary

Bilingual communication specialist with strong expertise in American Sign Language and educational settings. Skilled in fostering effective communication and facilitating learning experiences. Known for adaptability and reliable collaboration in team environments, ensuring successful outcomes and smooth transitions. Proficient in interpreting, cultural mediation, and maintaining confidentiality, bringing positive and constructive approach to every interaction.

Overview

28
28
years of professional experience

Work History

Educational ASL Interpreter

Dayton Public Schools
11.2004 - Current
  • Mentored new interpreters, sharing best practices in educational interpreting and fostering a supportive work environment.
  • Promoted open communication between teachers and deaf or hard-of-hearing students, fostering a supportive and inclusive learning environment.
  • Supported students'' social and emotional growth by establishing rapport and fostering positive relationships.
  • Promoted inclusivity by providing accurate and timely ASL interpretations in various classroom environments.
  • Maintained confidentiality regarding student information, adhering to professional ethics guidelines for interpreters.
  • Demonstrated cultural sensitivity when interpreting for diverse populations of deaf or hard-of-hearing individuals within the school community.
  • Continually improved interpreting skills through participation in professional development workshops and training sessions.

Server/Bartender Shift Manager

Ocharley's
11.1996 - 09.2006
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

Associate of Applied Science -

University of Cincinnati
Cincinnati, OH

Interpreter Training Program - ASL Interpreter

Sinclair Community College
Dayton, OH

Skills

  • Advanced ASL proficiency
  • Disability awareness
  • Relationship building
  • Teamwork and collaboration
  • Problem-solving

Timeline

Educational ASL Interpreter

Dayton Public Schools
11.2004 - Current

Server/Bartender Shift Manager

Ocharley's
11.1996 - 09.2006

Associate of Applied Science -

University of Cincinnati

Interpreter Training Program - ASL Interpreter

Sinclair Community College

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