Heather Mullings
Sunrise,FL
Summary
Professional with experience in guest services, prepared to elevate customer experience through strong interpersonal and problem-solving skills. Valued for team collaboration and flexibility in meeting changing needs, ensuring reliable performance and consistent results. Skilled in communication, conflict resolution, and providing exceptional service, bringing positive and proactive approach to every interaction.
Overview
17
17
years of professional experience
Work History
Guest Service Agent
Spirit Airlines
04.2022 - Current
- Managed check-in processes, ensuring timely boarding and compliance with airline regulations.
- Resolved customer inquiries and complaints, enhancing overall guest satisfaction.
- Monitored baggage handling operations, ensuring adherence to safety protocols and minimizing delays.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Greeted guests upon arrival and offered assistance.
Substitute Teacher
Renaissance Charter School at Pines
03.2022 - 08.2023
- Adapted instructional materials to meet varying needs of students, ensuring accessibility and understanding for all learners.
- Facilitated group activities that encouraged teamwork, communication skills, and critical thinking among students.
- Implemented classroom management techniques to foster a positive learning environment for diverse student populations.
Instructional Aid
Renaissance Charter School at Pines
11.2020 - 04.2022
- Streamlined onboarding procedures, ensuring compliance with school policies and state regulations.
- Maintained employee records, enhancing data accuracy and accessibility.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
Personal Assistant
Pelican Reef, INC.
01.2019 - 03.2020
- Coordinated medication management, adhering to prescribed schedules and improving health outcomes.
- Advocated for clients' needs, facilitating communication between family and healthcare providers for optimal support.
- Assisted with feeding and monitored intake to help them achieve nutritional objectives.
After School Teacher (21st Century\y)
Renaissance Charter School at Pines
09.2019 - 01.2020
- Developed engaging activities to enhance student learning and creativity.
- Implemented behavior management strategies to promote positive classroom conduct.
- Prepared after-school enrichment activities for children to encourage student participation.
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
Manager
Washington Park Child Care Center
01.2014 - 12.2019
- Developed and implemented age-appropriate educational programs to enhance child development and learning outcomes.
- Oversaw daily operations, ensuring a safe, nurturing environment for children while maintaining high engagement levels.
- Accomplished multiple tasks within established timeframes.
Assistant Manager
Muvico/Cinemark Theaters
01.2009 - 12.2012
- Supervised daily operations to ensure optimal theater performance and guest satisfaction.
- Trained and mentored staff on customer service standards and operational procedures.
- Implemented strategies to enhance efficiency in ticketing and concessions processes.
- Resolved guest complaints swiftly, fostering a positive cinema experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Associate of Science - Aviation Management
Broward College
Fort Lauderdale05-2025
High School Diploma -
Cypress Bay High School
Weston, FL05.2006
Skills
- Public relations
- Check-in and Check-out procedures
- Guest services
- Writing and verbal communication
Timeline
Guest Service Agent
Spirit Airlines
04.2022 - Current
Substitute Teacher
Renaissance Charter School at Pines
03.2022 - 08.2023
Instructional Aid
Renaissance Charter School at Pines
11.2020 - 04.2022
After School Teacher (21st Century\y)
Renaissance Charter School at Pines
09.2019 - 01.2020
Personal Assistant
Pelican Reef, INC.
01.2019 - 03.2020
Manager
Washington Park Child Care Center
01.2014 - 12.2019
Assistant Manager
Muvico/Cinemark Theaters
01.2009 - 12.2012
Associate of Science - Aviation Management
Broward College
High School Diploma -
Cypress Bay High School