Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Heather Mullins

Rutledge,TN

Summary

Dynamic Practice Manager with a proven track record at Kidney Center/InstaCare Urgent and Family Care, excelling in strategic planning and policy implementation. Leveraged expertise in HIPAA regulations and staff management to enhance operational efficiency and foster a culture of continuous improvement. Achieved significant advancements in patient care delivery and practice growth through innovative solutions and effective team leadership.

Overview

6
6
years of professional experience

Work History

Practice Manager

Kidney Center/InstaCare Urgent and Family Care
Morristown , TN
08.2018 - Current
  • Reviewed monthly financial statements for accuracy and completeness before submitting them for audit purposes.
  • Consulted with clinicians to develop business strategy.
  • Ordered supplies needed and kept tabs on inventory levels.
  • Developed medical programs that promoted community health and research.
  • Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
  • Managed vendor relationships for supplies and services related to the practice.
  • Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
  • Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
  • Explained policies, procedures and services to patients.
  • I mentored and coached newly hired team members on office procedures and computer systems.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Recruited, hired and trained new medical and facility staff.
  • Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification and clinical staff.
  • Negotiated favorable terms on behalf of the practice when contracting with vendors or third party payers.
  • Created and implemented policies and procedures for effective practice management.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Assisted with development of regulatory compliance systems.
  • Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
  • Monitored compliance with HIPAA regulations concerning patient privacy rights.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Communicated with patients with compassion while keeping medical information private.
  • Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
  • Coordinated work activities and staff scheduling.
  • Maintained records management system to process personnel information and produce reports.
  • Coordinated staff recruitment, training, and scheduling activities.
  • Provided support during audits by gathering requested documents as well as answering questions from auditors.
  • Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Developed and implemented new patient registration processes to streamline workflow.
  • Checked entire office and waiting areas regularly to provide clean and organized surroundings.
  • Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
  • Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
  • Provided leadership and guidance to all staff in order to meet goals and objectives.
  • Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
  • Ensured compliance with relevant state laws governing healthcare practices.
  • Maintained financial records, including billing and accounts receivable and payable.
  • Motivated staff by offering direction and providing constructive feedback.
  • Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
  • Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
  • Complied with OSHA and HIPAA regulations.
  • Directed, supervised, and evaluated medical and clerical staff.
  • Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
  • Created and maintained electronic record management (EMR) systems to store data and develop reports.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Maintained updated knowledge through continuing education and advanced training.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Education

Health Care Administration

Ashford University
Clinton, IA

Skills

  • Referral management
  • Policy and procedure development
  • HIPAA and OSHA regulations
  • Medical personnel recruitment
  • Workflow planning
  • Policy implementation
  • Marketing
  • Strategic business planning
  • New hire training
  • Resource utilization
  • Schedule management
  • Performance metrics
  • Records management
  • Bookkeeping
  • Policy development
  • Regulatory compliance
  • Clinical improvement initiatives
  • Staff development
  • Insurance referral facilitation
  • Strategic consulting
  • Client consulting
  • Resource allocation
  • Budgeting expertise
  • Employee performance
  • Payroll administration
  • Budget oversight
  • Continuous improvement
  • Managing files and records
  • Staff management
  • Resource management
  • Workflow management
  • Practice management
  • Electronic health records
  • Employee operations
  • Hiring medical personnel
  • Managing multiple medical practices
  • Strategic planning
  • Human resources
  • Workflow efficiency
  • Supplies ordering

Accomplishments

  • Nationwide Registries Women of Distinction Award 2024

References

References available upon request.

Timeline

Practice Manager

Kidney Center/InstaCare Urgent and Family Care
08.2018 - Current

Health Care Administration

Ashford University

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Heather Mullins