Heather Munoz
Odessa,TX
Summary
Well-qualified administrative professional with remarkable data entry skills who has a goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records while staying organized. Focused on maximizing service and comfortable working with little oversight.
Overview
10
10
years of professional experience
Work History
Building Clerk
ECISD
Odessa, TX
08.2023 - Current
- Received and directed incoming calls, messages, and packages to appropriate individuals. Also took appropriate messages.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Communicated with customers and employees to answer questions or explain information. Delivered high-quality customer service through deep commitment to knowledge and performance.
- Supported office clerical functions using word processing and other software, and email.
- Directed clients and guests to correct departments, rooms and staff members.
- Contacted customers regarding student account updates and potential problems.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Processed sales transactions to prevent long customer wait times.
- Troubleshot office equipment, computer hardware and software issues.
- Developed organizational filing systems for confidential customer records and reports.
- Operated photocopiers and scanners, and personal computers. Sorted and filed records as instructed.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Collected, counted, and disbursed money to complete basic bookkeeping.
- Computed, recorded and proofread data or reports.
Tax Preparer
Jackson Hewitt
Odessa, TX
01.2021 - 02.2023
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
- Finalized and processed paperwork with local, state and federal government authorities.
- Produced US and state income, gift tax and estate tax returns for individuals.
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
- Checked data input or verified totals on forms prepared by others to detect mathematical or procedural errors.
- Used tax form instructions and tables to complete tax forms.
- Computed taxes owed or overpaid for clients.
Assistant Store Manager
Dollar General Store
Parkersburg, WV
05.2020 - 12.2020
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Maintained inventory by checking merchandise to determine levels. Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Teller
West Texas National Bank
Pecos, TX
01.2019 - 08.2019
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Maintained confidentiality of bank records and client information.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
Store Manager
Family Dollar
Pecos, TX
04.2018 - 01.2019
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Updated and maintained store signage and displays.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Assistant Store Manager
Family Dollar
Parkersburg, WV
10.2017 - 04.2018
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Maintained inventory by checking merchandise to determine levels. Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Assistant Store Manager
Family Dollar
Pecos, TX
06.2016 - 11.2016
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Maintained inventory by checking merchandise to determine levels. Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Front Desk Clerk
Quality Inn
Pecos, TX
06.2014 - 11.2016
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Posted room charges for food, liquor and telephone calls based on individual customer actions.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Made guest and group reservations, processing check-ins and check-outs for customers.
- Processed payments, issued bills and kept drawers accurate to meet financial targets.
- Responded to inquiries and room requests made online, by phone and via email.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Education
Associate of Applied Science - Office Management
Odessa College
Odessa, TX08.2024
Skills
- File Maintenance
- Bookkeeping
- Cash Management
- Administrative Support
- Telephone Etiquette
- Stocking and replenishing
- Scanning and copying
- Cash Handling
- Administrative tasks
- Flexible and Adaptable
- Organization and Time Management
Accomplishments
- 3.909 GPA
- President's List 2023-current
- Member of Phi Theta Kappa , 2023
Timeline
Building Clerk
ECISD
08.2023 - Current
Tax Preparer
Jackson Hewitt
01.2021 - 02.2023
Assistant Store Manager
Dollar General Store
05.2020 - 12.2020
Teller
West Texas National Bank
01.2019 - 08.2019
Store Manager
Family Dollar
04.2018 - 01.2019
Assistant Store Manager
Family Dollar
10.2017 - 04.2018
Assistant Store Manager
Family Dollar
06.2016 - 11.2016
Front Desk Clerk
Quality Inn
06.2014 - 11.2016
Associate of Applied Science - Office Management
Odessa College
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