Summary
Overview
Work History
Education
Skills
Timeline
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Heather Muratore

Spring Creek

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.


Overview

21
21
years of professional experience

Work History

Accounting Clerk

Ram Enterprises
02.2024 - Current
  • Maintained accounting records utilizing in-house and client systems.
  • Input high volume of monthly invoices with consistent accuracy.
  • Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
  • Managed accounts payable and receivables.
  • Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
  • Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
  • Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
  • Input financial data and produced reports using SAP.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Experience in Microsoft Word, Outlook, Excel, Acumatica and SAP.
  • MSHA

Office Manager

New Leaf Solutions, LLC
10.2021 - 02.2024
  • Maintained computer and physical filing systems.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated special projects and managed schedules.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

Secretary

Ruby Mountain HVAC & Refrigeration
03.2008 - 08.2020
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Reviewed and balanced daily bank deposits and deposit report.
  • Recorded daily financial transactions using Quickbooks and handled payments of accounts.

Secretary

Parker Heating & Air Conditioning
07.2005 - 03.2007
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.

Office Assistant

Dr. Edwin Ambo, Costco Optical
03.2003 - 06.2005
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Delivered clerical support by handling range of routine and special requirements.
  • Executed record filing system to improve document organization and management.
  • Verified accuracy of business records by consistently updating customer information.

Education

High School Diploma -

Immaculate Heart of Mary Academy
Seattle, WA
06.2000

Skills

  • Business Administration
  • Team Bonding
  • Written Communication
  • Project Management
  • Customer Relations
  • Organizational Skills
  • Accounts Payable and Receivable
  • Microsoft Office, Word, Excel
  • Proficient in SAP
  • MSHA Certified

Timeline

Accounting Clerk

Ram Enterprises
02.2024 - Current

Office Manager

New Leaf Solutions, LLC
10.2021 - 02.2024

Secretary

Ruby Mountain HVAC & Refrigeration
03.2008 - 08.2020

Secretary

Parker Heating & Air Conditioning
07.2005 - 03.2007

Office Assistant

Dr. Edwin Ambo, Costco Optical
03.2003 - 06.2005

High School Diploma -

Immaculate Heart of Mary Academy

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Heather Muratore