Summary
Overview
Work History
Education
Skills
Timeline
Generic
HEATHER MURPHY

HEATHER MURPHY

Sanford,FL

Summary

Seasoned Customer Associate with 10 years of experience; dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

10
10
years of professional experience

Work History

Caregiver

Home Care Aid
04.2019 - Current
  • Assists with dressing guidance, grooming, meal preparation and medication reminders.
  • Assists clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Helped clients manage money, pay bills and shop for groceries or personal items.

Patient Service Representative

Aspen Dental
Orlando, FL
06.2023 - 12.2023
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Built and maintained positive working relationships with patients and staff.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Resolved billing inquiries and disputes in timely fashion.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Wedding Day Manager

Ever After Farms
Mims, FL
05.2022 - 06.2023
  • Responded to customer inquiries or complaints.
  • Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
  • Coordinated with participating vendors during event planning.
  • Corresponded with clients to answer questions and resolve issues.
  • Performed face-to-face meetings to finalize contract for services and event details.
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Supervised onsite team of caterers, audio-visual technicians, and facility management team.
  • Fulfilled contractual obligations for rehearsal and day of event coordination.
  • Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
  • Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Warehouse Production Worker

RMMI
10.2019 - 04.2021
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs
  • Maintained machinery to prevent overloads and avoid malfunctions
  • Reviewed job specifications to determine appropriate setups for production runs
  • Calibrated machines to maintain required productivity levels and adherence to quality standards
  • Inspected final products to assess compliance with quality standards and established tolerances
  • Gathered, sorted, and scanned documents to enter into computer system
  • Collaborated with department and administrative leaders to understand file organization goals and meet records management requirements.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Loaded, unloaded and moved material to and from storage and production areas.

Customer Service Associate II • Operations

Shane Co.
04.2018 - 04.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Offered basic technical support for clients on wide range of company products
  • Balanced and organized cash register by handling cash and counting change
  • Developed extensive conflict resolution skills as result of diffusing tense situations with unhappy customers
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Mentored new sales associates on store return policies and customer service techniques.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Completed physical inventory counts each month.
  • Performed data entry and completed proper paperwork.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.

Assistant Manager

Tuesday Morning
Lakewood, CO
04.2014 - 04.2018
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Approved regular payroll submissions for employees.
  • Analyzed and interpreted store trends to facilitate planning.

Education

Licensed Nail Tech - Nail Technician

Elevate Salon Institute
Westminster, CO
09.2021

Licensed Esthetician - Esthetician

Aveda Institute Denver
Denver, CO
08.2020

Skills

  • Attention to Detail
  • Work Planning and Prioritization
  • Recordkeeping and File Management
  • Administration and Management
  • Relationship Development
  • Inventory and Supply Management
  • Health and Safety Regulations
  • Information Confidentiality
  • Customer Service
  • Quality Standards

Timeline

Patient Service Representative

Aspen Dental
06.2023 - 12.2023

Wedding Day Manager

Ever After Farms
05.2022 - 06.2023

Warehouse Production Worker

RMMI
10.2019 - 04.2021

Caregiver

Home Care Aid
04.2019 - Current

Customer Service Associate II • Operations

Shane Co.
04.2018 - 04.2019

Assistant Manager

Tuesday Morning
04.2014 - 04.2018

Licensed Nail Tech - Nail Technician

Elevate Salon Institute

Licensed Esthetician - Esthetician

Aveda Institute Denver

Similar Profiles

CREATE PROFILE
HEATHER MURPHY