HEATHER MURPHY
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth
Overview
9
9
years of professional experience
Work History
Benefits Specialist
The Villages
01.2024 - Current
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Checked employees' benefits enrollment for accuracy.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Built relationships with vendors to foster quality service delivery.
- Implemented open enrollment system to streamline benefits processes for employees.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied effective time management techniques to meet tight deadlines.
- Ran reports and complied all check requests for benefit administration
Regional Recruiter
Accentcare
07.2016 - 01.2024
- Screening all applicants for caregiving position for the Central Texas Region.
- Took them through the pre-hire process which included the application, references, and background check.
- Scheduled all hires for the office when the approval came in for that applicant's background check.
- I also assisted in ensuring notes were made in the system by other Texas offices.
- I assisted in completing marketing materials that needed to be made for any office in the Texas region for personal care services.
Education
Some College - Business Management
Tarrant County Community College
Fort Worth, TexasSome College - Business Management
McLennan County Community College
Waco, TexasDiploma - High school or equivalent
Lee's Summit High School
Lee’s Summit, Missouri05.2005
Skills
- Scheduling of new hires
- I-9/Everify
- Phone interviewing
- Applicant tracking
- New employee benefit enrollment
- Regulatory monitoring
- Employee relations
- Open enrollment
- Resume screening
- New employee orientations
- Phone screening
- Career fairs
- Background checks
Community Service
- No Limitations, Organization that provided Soccer, Basketball, Football, and Cheerleading for the special needs community. I helped coach all sports., Waco, Texas, Organization that provided Soccer, Basketball, Football, and Cheerleading for the special needs community. I helped coach all sports.
- Challenger League, Organization that provided Baseball for the special needs community. I helped coach and buddy each year., Waco, Texas, Organization that provided Baseball for the special needs community. I helped coach and buddy each year.
Timeline
Benefits Specialist
The Villages
01.2024 - Current
Regional Recruiter
Accentcare
07.2016 - 01.2024
Diploma - High school or equivalent
Lee's Summit High School
Some College - Business Management
Tarrant County Community College
Some College - Business Management
McLennan County Community College
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