Heather Murphy -Shipley

• Checked guests' photo identification for validity and age requirements.
• Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
• Sold flower, concentrates and edibles in fast-paced environment.
• Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
• Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
• Restocked supplies and arranged displays.
• Answered questions about medicinal and recreational uses and effects and qualities of different strains.
• Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
• Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
• Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
• Managed inventory efficiently, ensuring accurate stock levels and timely reordering of popular products to prevent shortages.
• Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.

• Established a welcoming atmosphere to encourage repeat business.
• Resolved customer complaints for improved store reputation and loyalty.
• Analyzed sales trends to adjust inventory orders for improved turnover.
• Motivated staff to achieve store goals for enhanced sales productivity.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Completed point of sale opening and closing procedures.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

• Pick up and delivery of items based on client's needs such as groceries, laundry, gifts/flowers, engine parts, official documents, office lunches, etc.
• Created personalized extended services tailored to each client's needs such as housekeeping, dog walking, house sitting, light yard work, meal prep, elder visits.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
• Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
• Demonstrated strong knowledge of geography and local roads for optimal route selection.
• Communicated with dispatchers and other personnel to coordinate transportation schedules.
• Kept detailed mileage and fuel reports to track overall fuel costs.

Provided one on one direct care support to clients with Traumatic Brain Injury

Coordinated and organized all household and community activities for clients suffering from TBI.

Created and maintained a work schedule for up to six staff members.

Worked with members of other programs to maintain physical therapy carry-over within a home environment.

Organized and processed audits regarding state laws, regulations and program rules.

Created therapeutic activities for the clients while in the home.

Ensured that clients accessed the community to engage in opportunities to interact with others; socialization and structure.

Created personalized treatment plans for each client to ensure proper tracking of deficits and successes.

• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Assisted with daily living activities, running errands, and household chores.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Monitored clients' overall health and well-being and noted significant changes.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Transported clients to and from medical appointments with safety and efficiency.
• Completed regular check-ins and progress report for each client.

Supported clients with mental health disorders to reintegrate into the community by providing transportation, moral support and physical assistance

Worked with other providers to create and maintain a treatment plan to foster clients' independence.

Supported clients within their home to manage housekeeping and budgeting.

Worked with clients to develop coping skills to support positive outcome new during difficult times.