Summary
Overview
Work History
Education
Skills
Professional Activities
Volunteer and Community Service
Additional Information
Timeline

HEATHER MURRAY

Edmond,OK

Summary

Healthcare professional with over 20 years' experience in hospital and physician business office with exceptional analytical and problem-solving abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Registered Nurse position. Detail-oriented team player with strong organizational skills. Able to handle multiple projects simultaneously. Ready to help team achieve company goals and provide exceptional patient care.

Overview

23
23

Years of professional experience

Work History

Nurse Technician

Integris Hospital
05.2022 - Current
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Provided prompt and accurate services such as CPR and first aid during emergencies.
  • Prepared and maintained records of patient progress and services performed to report changes in patient condition.
  • Maintained stringent hygiene standards of unit with disinfection and consistent restock of all equipment.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Lead Patient Access Representative

Mercy Hospital
02.2021 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Trained new staff on hospital processes and procedures.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Followed document protocols to safeguard confidentiality of patient records.

Billing Office Manager

Oklahoma Heart Hospital
06.2016 - 10.2019
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Work with Revenue Audit team to ensure all entities recover maximum reimbursement for all lines of service provided by physicians and hospitals.
  • Work closely with all departments of Business Office to ensure Revenue Cycle exceeds national averages.

Business Office Director

Summit Medical Center
01.2004 - 05.2016
  • Managed employees in all aspects of Business Office, including, admitting, receptionist, benefits verification, prior authorization, financial counseling, coding, billing, cash receipt posting, insurance collection, and patient collection for multi-site hospital and physician practices.
  • Directly involved in startup and close down of provider clinics, including credentialing, insurance contracting and EHR/Billing software set up
  • Completed assessments of bad debt, labor costs, operating expenses and other areas of importance.
  • Maintain close working relationship with Physician Owners, VPs, CEO, and CFO thru daily communication. Submitted monthly, quarterly and annual financial statements.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Medical Biller/Accounts Receivable Specialist

Orthopedic Associates
01.2001 - 01.2003
  • Performed all billing accounts receivable job functions, including, but, not limited to, charge entry, manual claim submission, follow up by phone call to insurance companies, filed appeals, sent patient statements, and received phone calls from patients and insurance companies.

Education

Associate of Applied Science - Registered Nurse

Oklahoma State University, Oklahoma City, OK
12.2023
  • Dean's Tuition Scholarship Recipient
  • Achievement Scholarship Recipient
  • Summer Bridge Scholarship Recipient
  • President's Honor Roll-4 Semesters
  • Vice President's Honor Roll-5 Semesters
  • Professional Development: Healthcare Management

Some College (No Degree) - General Studies

Northwestern Oklahoma State University, Alva, OK

High School Diploma -

Canton High School, Canton, OK

Skills

  • HIPAA Guidelines
  • Work Planning and Prioritization
  • Multitasking and Organization
  • Problem Identification
  • Staff Leadership
  • Privacy and Confidentiality
  • Proper Staffing
  • Emergency Response
  • Team Leadership
  • Customer Satisfaction
  • Electronic Health Records Systems
  • Insurance Company Knowledge
  • Verbal and Written Communication
  • Team Collaboration
  • Statistical Data Management
  • Process Improvement
  • EMR Updating
  • Educate Patients
  • Organization and Time Management
  • Investigate Complaints
  • Professional Bedside Manner

Professional Activities

Registered Nurse

Licensed Practical Nurse

BLS-expires May 2025

OSUOKC Student Nursing Association

Volunteer and Community Service

Oklahoma Foster Parent-8 years

People's Church Children's Church Leader-6 years

Regional Food Bank Volunteer-5 years

Hope Center volunteer-2 years

Additional Information

Doug Baker, CFO Summit Medical Center (405)850-2063 (cell)

Rostina Swindall, Manager Oklahoma Heart Hospital (405)570-1646 (cell)

Brenda Dodson, Supervisor Foundation Healthcare (405)693-4348 (cell)

Timeline

Nurse Technician - Integris Hospital
05.2022 - Current
Lead Patient Access Representative - Mercy Hospital
02.2021 - Current
Billing Office Manager - Oklahoma Heart Hospital
06.2016 - 10.2019
Business Office Director - Summit Medical Center
01.2004 - 05.2016
Medical Biller/Accounts Receivable Specialist - Orthopedic Associates
01.2001 - 01.2003
Oklahoma State University - Associate of Applied Science, Registered Nurse
Northwestern Oklahoma State University - Some College (No Degree), General Studies
Canton High School - High School Diploma,

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HEATHER MURRAY