Heather Myers
Customer Service
Douglassville,PA
Summary
Highly motivated Sales Manager with extensive customer service and sales experience. Consistently recognized for sales performance and excellence in customer service. I am a very committed employee who enjoys learning new things at a fast pace. I am proficient in Microsoft office, word, excel, powerpoint and Access, as well as Clover POS system and Shopworks.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Sales Manager
Bob Hilbert Sportswear
Boyertown, PA
01.2017 - Current
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Established and cultivated solid business relationships with new or existing customers.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Researched competitors' activities and products to uncover new trends
- Interpreted sales and pricing policies to departmental personnel and customers.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained records related to sales, returns and inventory availability.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
Sales
RainSoft Water Treatment Systems
, DE
11.2016 - 01.2017
- Approached customers while shopping to offer them a free water test.
- Explained what the company was and what we sold.
- Traveled to multiple locations in the week/day to meet a sales total.
- Met for company meetings to go over the locations each person would be at, as well as hours they were working and any new questions or sales.
- Telephoned with a director to schedule the appointment with the customer for the free test.
Receptionist
Patriot Chevrolet
Limerick, PA
04.2016 - 12.2016
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Provided callers with address, directions, company website and related information.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Calculated billings and posted charges to accounts, reviewing charges with customers at checkout.
Cashier/Bakery Clerk
Redners Warehouse Markets
Pottstown, PA
08.2005 - 03.2016
- Offered every customer exceptional service and learned regular customers' preferences.
- Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Maintained accurate records of production, shrink, sales and inventory to support profits and revenue.
- Changed register tapes, replaced employee supplies and washed windows and display cases.
- Operated commercial mixers, ovens and bread slicers.
- Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
- Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
- Lifted cases and pushed or pulled heavy tray carts when restocking and preparing inventory.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Set up new sales displays each week.
- Maintained and controlled inventory of baked goods.
- Placed orders and took inventory of items in the bakery.
Education
High School Diploma -
Pottsgrove Senior High School
Pottstown, PA 08.2008 - 06.2012
Skills
Vendor management
Time management
Product and service sales
POS systems expert
Creative problem solving
Timeline
Sales Manager
Bob Hilbert Sportswear
01.2017 - Current
Sales
RainSoft Water Treatment Systems
11.2016 - 01.2017
Receptionist
Patriot Chevrolet
04.2016 - 12.2016
High School Diploma -
Pottsgrove Senior High School
08.2008 - 06.2012
Cashier/Bakery Clerk
Redners Warehouse Markets
08.2005 - 03.2016