Heather Myers
Customer Service
Douglassville,PA
Summary
Highly motivated Sales Manager with extensive customer service and sales experience. Consistently recognized for sales performance and excellence in customer service. I am a very committed employee who enjoys learning new things at a fast pace. I am proficient in Microsoft office, word, excel, powerpoint and Access, as well as Clover POS system and Shopworks.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Sales Manager
Bob Hilbert Sportswear
Boyertown, PA
01.2017 - Current
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Established and cultivated solid business relationships with new or existing customers.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Researched competitors' activities and products to uncover new trends
- Interpreted sales and pricing policies to departmental personnel and customers.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained records related to sales, returns and inventory availability.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
Sales
RainSoft Water Treatment Systems
, DE
11.2016 - 01.2017
- Approached customers while shopping to offer them a free water test.
- Explained what the company was and what we sold.
- Traveled to multiple locations in the week/day to meet a sales total.
- Met for company meetings to go over the locations each person would be at, as well as hours they were working and any new questions or sales.
- Telephoned with a director to schedule the appointment with the customer for the free test.
Receptionist
Patriot Chevrolet
Limerick, PA
04.2016 - 12.2016
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Provided callers with address, directions, company website and related information.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Calculated billings and posted charges to accounts, reviewing charges with customers at checkout.
Cashier/Bakery Clerk
Redners Warehouse Markets
Pottstown, PA
08.2005 - 03.2016
- Offered every customer exceptional service and learned regular customers' preferences.
- Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Maintained accurate records of production, shrink, sales and inventory to support profits and revenue.
- Changed register tapes, replaced employee supplies and washed windows and display cases.
- Operated commercial mixers, ovens and bread slicers.
- Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
- Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
- Lifted cases and pushed or pulled heavy tray carts when restocking and preparing inventory.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Set up new sales displays each week.
- Maintained and controlled inventory of baked goods.
- Placed orders and took inventory of items in the bakery.
Education
High School Diploma -
Pottsgrove Senior High School
Pottstown, PA 08.2008 - 06.2012
Skills
Vendor management
Timeline
Sales Manager
Bob Hilbert Sportswear
01.2017 - Current
Sales
RainSoft Water Treatment Systems
11.2016 - 01.2017
Receptionist
Patriot Chevrolet
04.2016 - 12.2016
High School Diploma -
Pottsgrove Senior High School
08.2008 - 06.2012
Cashier/Bakery Clerk
Redners Warehouse Markets
08.2005 - 03.2016
Similar Profiles
Lauren BellinoLauren Bellino
Sales Representative at Bob Hilbert SportswearSales Representative at Bob Hilbert Sportswear
DeAndrea Danni SimmonsDeAndrea Danni Simmons
Senior Corporate Paralegal Commercial Real Estate at Sher Garner Cahill Richter Klein & Hilbert(Senior Corporate Paralegal Commercial Real Estate at Sher Garner Cahill Richter Klein & Hilbert(
Tracey RichardsonTracey Richardson
Divisional Director of Operations at Sher Garner Cahill Richter Klein & HilbertDivisional Director of Operations at Sher Garner Cahill Richter Klein & Hilbert