Heather Myers
Pine Valley,CA
Overview
15
15
years of professional experience
Work History
RCFE consultant
self
11.2019 - 11.2021
- Assist in auditing and creating policies and procedures
- Audit medication and Mars
- Audit resident and staff charts to comply with state and federal requirements
- Staffing, hiring, training and scheduling
- Marketing
- Mentor Executive Director
- Assess and admit residents aligned with our care abilities
- All other aspects of management of Assisted living/memory care community
Executive Director of Operations
Summerfield of Encinitas
04.2021 - Current
- Direct daily operations of the facility.
- Ensure compliance with Title 22 and OSHA regulations.
- Promote health, safety, and satisfaction of residents and staff.
- Supervise, train, and manage employees.
- Implement innovative ideas to benefit residents and staff.
- Communicate effectively with residents, families, and team members.
- Analyze and respond to problems or concerns.
- Maintain ethical standards and high-quality care.
- Increased census by 60 percent in the first year.
- Hired and trained an entire new active team.
- Increased resident satisfaction and won US News' Best Senior Living by the first year.
ICMRS Inter-County Medi-Cal Reimbursement Specialist/Long Term Care Case Management, and Billing Office Consulting
CONSULTING
01.2013 - 04.2018
Executive Director of Operations
Sunshine Retirement Living
10.2019 - 04.2021
- Collaborated with sales teams to analyze market trends and develop targeted strategies for driving revenue growth in key segments or regions.
- Optimized facility layouts for maximum efficiency, improving workflow and decreasing overhead expenses related to wasted space or resources.
- Championed process improvements through the adoption of Lean methodologies, enhancing productivity across all departments.
- Reduced turnaround time on critical projects by prioritizing tasks based on urgency and impact potential, expediting decision-making processes as needed.
- Improved operational efficiency by streamlining processes and implementing innovative strategies.
- Managed budgets, forecasts, and financial reporting to ensure optimal resource allocation while maintaining fiscal responsibility.
Executive Director
Spring Valley Senior Living
05.2019 - 11.2020
- Oversee the overall management and day-to-day operation of the senior living community.
- Maintain compliance in accordance with Title 22 regulations.
- Recruit, hire, and oversee proper training for all community staff.
- Manage and oversee the marketing and admissions team.
- Maintain department budgets.
- Direct and supervise department heads.
- Assure optimum productivity levels for staff and utilization of services by managing budget guidelines.
- Ensure nursing staff are in substantial compliance with annual assessments, needs, and service plans.
- Conducts annual inspection alongside LPA.
Executive Director/Administrator
OLIVENHAIN GUEST HOME
05.2018 - 07.2019
- Oversee the overall management and day-to-day operation of senior living community
- Maintain compliance in accordance with title 22 regulations
- Manage memory care unit Arrange and negotiate contracts for services and agencies
- Recruit, hire, and oversee proper training to all community staff
- Manage and oversee the marketing and admissions team
- Maintain department budgets
- Direct and supervise department heads
- Assure optimum productivity levels for staff and utilization of services by managing budget guidelines
- Ensure Nursing staff are in substantial compliance with annual assessments, Needs and Service plans
- Conducts annual inspection alongside LPA
Administrator
MESA VIEW ASSISTED LIVING
01.2018 - 12.2018
- Oversee the overall management and day-to-day
- Manage the hiring, training and supervision of Staff
- Ensure continuity of care
- Direct and oversee facility operational activities
- Ensure substantial compliance title 22 regulations
- Maintain a safe, sanitary, and pleasant environment for residents
- Meet budget and census goals
- Maintain confidentiality of resident care information in accordance with HIPAA guidelines
- Family services, ensuring resident well being, communication facilitation
Marketer/Admissions Coordinator
ST PAUL’S SENIOR SERVICES
01.2017 - 12.2017
- Part of the senior management team
- Marketing, event planning, maintaining Medicare census
- Relationship building and contract negotiations
- Direct and implement census development strategies to maintain skilled census
- Establish relationships with hospital case managers and physicians
Regional Business Office eligibility Director
ENSIGN SERVICES
01.2014 - 12.2016
- Oversee business office managers for San Diego Region
- Obtain and maintain Medi-Cal eligibility
- Discharge planning
- Meet with family and residents; explain enrollment process and ensure successful Medi-Cal application
- Work with all San Diego SNFs and ALFs to ensure that all patients are insured
Regional Medi-Cal Liaison
SHEA FAMILY CARE
01.2012 - 12.2014
- Obtain and maintain Medi-Cal eligibility
- Discharge planning
- Admissions
- Medi-Cal application guidance
Social Services Director
BELLA VISTA HEALTH CENTER
01.2010 - 12.2013
- Function as part of the senior management team
- Crises intervention
- Planning, developing, and directing the overall operation of the social services department
- Ensure all evaluations are completed and filed timely
- Develop preliminary and comprehensive assessments of the social needs of each resident
- Developer a written plan of care for each resident that identifies social problems/needs of the resident and the goals to to be accomplished for each need identified
- Preformed tours and met with families to prepare for admission
Education
Registered medical assistant - Social services designee
NEWBRIDGE COLLEGE
01.2012
Certified - legal office procedures and record management
SAN DIEGO CITY COLLEGE
01.1998
Skills
- Problem solving
- Troubleshooting
- Excellent working knowledge of Medi-Cal Program
- Proficient in Microsoft Excel
- Proficient in WordPerfect
- Proficient in Microsoft Word
- Skilled in training
- Skilled in motivating
- Skilled in supervising
- Experienced in LTC environment
- Skilled in building relationships
- Skilled in maintaining relationships
Timeline
Executive Director of Operations
Summerfield of Encinitas
04.2021 - Current
RCFE consultant
self
11.2019 - 11.2021
Executive Director of Operations
Sunshine Retirement Living
10.2019 - 04.2021
Executive Director
Spring Valley Senior Living
05.2019 - 11.2020
Executive Director/Administrator
OLIVENHAIN GUEST HOME
05.2018 - 07.2019
Administrator
MESA VIEW ASSISTED LIVING
01.2018 - 12.2018
Marketer/Admissions Coordinator
ST PAUL’S SENIOR SERVICES
01.2017 - 12.2017
Regional Business Office eligibility Director
ENSIGN SERVICES
01.2014 - 12.2016
ICMRS Inter-County Medi-Cal Reimbursement Specialist/Long Term Care Case Management, and Billing Office Consulting
CONSULTING
01.2013 - 04.2018
Regional Medi-Cal Liaison
SHEA FAMILY CARE
01.2012 - 12.2014
Social Services Director
BELLA VISTA HEALTH CENTER
01.2010 - 12.2013
Registered medical assistant - Social services designee
NEWBRIDGE COLLEGE
Certified - legal office procedures and record management
SAN DIEGO CITY COLLEGE
Similar Profiles
Laura FrederickLaura Frederick
Owner/Operator of Dream Chaser Farms at SelfOwner/Operator of Dream Chaser Farms at Self
Justin HeardJustin Heard
Yard Worker at SelfYard Worker at Self
Katie LyleKatie Lyle
Stay-at-Home Mom + Caregiver at SelfStay-at-Home Mom + Caregiver at Self
Sylvia ChenSylvia Chen
Translator for Family at SelfTranslator for Family at Self
Eva CoronadoEva Coronado
Housekeeper at HCS HousekeepingHousekeeper at HCS Housekeeping