Heather Nagel

Dynamic, experienced and motivated professional seeking to transition from a successful real estate career into a new role in administration, sales or operations. Brings over 15 years of expertise in client relations, team support, process management and problem-solving across diverse industries.

Results -orientated professional with a strong background in administrative management, project coordination, customer service and operations. Proven ability to manage complex schedules, coordinate multi-step processes, and maintain exceptional client and team relationships. Adept at managing multiple priorities with efficiency, discretion and a service-first mindset.

Dynamic, experienced and motivated professional seeking to transition from a successful real estate career into a new role in administration, sales or operations. Brings over 15 years of expertise in client relations, team support, process management and problem-solving across diverse industries., Results-oriented professional with a strong background in administrative management, project coordination, customer service and operations. Proven ability to manage complex schedules, coordinate multi-step processes, and maintain exceptional client and team relationships. Adept at managing multiple priorities with efficiency, discretion and a service-first mindset.

• Broker Associate, REALTOR , Berkshire Hathaway Home Services Midwest Realty, Sioux Falls, SD, 05/01/23, Present, Leveraged expertise in property sales to provide well-informed advice to property sellers on how to better market their homes to prospective buyers., Met and liaised with clients to establish their property needs, creating list of available properties based on clients’ requirements., Compared similar properties to determine current market prices., Accompanied potential home buyers during property viewings and inspections, advising on suitability and value of home according to current market costs., Promoted properties on sales by hosting house viewing events, advertising through digital platforms (social media), and offering multiple listing services., Administered timely completion and submission of pertinent documents, such as representation contracts, purchase agreements, net sheets, and closing instructions.
• Broker Associate, REALTOR , Keller Williams, Sioux Falls, SD, 01/01/19, 12/31/22, Leveraged expertise in property sales to provide well-informed advice to property sellers on how to better market their homes to prospective buyers., Met and liaised with clients to establish their property needs, creating list of available properties based on clients’ requirements., Compared similar properties to determine current market prices., Accompanied potential home buyers during property viewings and inspections, advising on suitability and value of home according to current market costs., Promoted properties on sales by hosting house viewing events, advertising through digital platforms (social media), and offering multiple listing services., Administered timely completion and submission of pertinent documents, such as representation contracts, purchase agreements, net sheets, and closing instructions.
• HOA Coordinator Broker Associate, Signature Companies LLC, Sioux Falls, SD, 01/01/17, 12/31/19, Directed daily HOA operations involving seven property developments, establishing and maintaining long-lasting relations with vendors., Prospected new construction sales for Signature Companies., Tasked with overseeing general maintenance of common areas, including parks and swimming pools., Forged and cultivated professional synergies with community residents, updating homeowners of any developments and changes within the community association., Drafted and imposed association rules and regulations, detailing landscaping and property maintenance, street parking, building additions, and exterior home appearance guidelines/requirements., Attended to homeowner’s queries and complaints, conducting thorough investigations to resolve pertinent issues., Administered all HOA’s financial processes, including collecting invoices due, and issuing liens against non-paying members., Arranged and hosted annual community meetings., Sold new construction homes to clients, working with clients from the beginning stages of choosing lots, finishes, and continuing the relationship with those clients until closing., Successfully built and launched two HOAs from the ground-up, appointing Board of Director for each HOA to ensure smooth running of daily business operations, driving revenue growth.
• Broker Associate, Hegg REALTORS, Sioux Falls, SD, 01/01/14, 12/31/19, Leveraged expertise in property sales to provide well-informed advice to property sellers on how to better market their homes to prospective buyers., Met and liaised with clients to establish their property needs, creating list of available properties based on clients’ requirements., Compared similar properties to determine current market prices., Accompanied potential home buyers during property viewings and inspections, advising on suitability and value of home according to current market costs., Promoted properties on sales by hosting house viewing events, advertising through digital platforms (social media), and offering multiple listing services., Administered timely completion and submission of pertinent documents, such as representation contracts, purchase agreements, net sheets, and closing instructions.
• Executive Administrative Assistant, Avera Health, Sioux Falls, SD, 01/01/12, 12/31/14, Performed administrative duties for executive management, such as VP/CIO, IT Executive Director, and IT Technical Support Director., Appointed and principal Executive Assistant, tasked with managing management’s diaries, scheduling appointments and meetings based on availability, attended meetings, taking minutes, and disseminating reports to relevant internal stakeholders., Prepared presentation and collating relevant documents needed for executive meetings., Drafted reports and created charts, detailing organization’s successes and recent developments, while observing confidentiality protocols when handling sensitive information., Guided and supervised PC Technicians when troubleshooting audio/visuals throughout Avera Health facilities., Answered phone calls, recording messages, and setting-up appointments., Welcomed guests/visitors in polite and professional manner., Managed all travel arrangements, including booking airfares, accommodation, and vehicle rentals., Organized and drafted agenda for monthly educational workshops hosted for all administrative staff., Demonstrated value-added expertise in administrative management, performing executive assistant duties for three Physicians and company’s CIO.
• Admissions Advisor Financial Aid Tuition Planner Front Office Support Coordinator, Colorado Technical University, Sioux Falls, SD, 01/01/08, 12/31/12, In consecutive roles assisted student with timely completing enrollment processes, submitting admissions paperwork., Interviewed and assessed prospective students, determined their desires, and commitments, advising on relevant qualifications best suited to their individual needs and career goals., Complied with University’s privacy regulations, maintaining highest degree of confidentiality when handling sensitive information., Guided and supported students with completing required application for financial aid, meeting applicants and explaining processes, and assisting with submitting completed documentation., Coordinated with Central Processing Center (CPC) to ensure students’ applications are accurately processed., Provided administrative support to Campus President, such as scheduling meetings and organizing travel plans., Authored and disseminated campus newsletter and to faculty members and relevant staff., Resolved visitors, students, and faculty staff queries in a diplomatic and professional manner., Ensured all student enrollment details are correctly recorded into the University’s digital database., Achieved and exceeded all established monthly targets., Played pivotal role in developing strategies aimed at increasing student retention rates, this was achieved by constantly encouraging and supporting students throughout their university journey.
• Temporary HR Manager Payroll Administrator Administrative Assistant, Holiday Inn City Centre, Sioux Falls, SD, 01/01/05, 12/31/06
• Head Teller, US Bank, Sioux Falls, SD, 01/01/01, 12/31/02