Heather Nation
Bellevue
Summary
Enthusiastic job seeker looking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am dedicated and passionate with a proven track record at successfully leading my teams in discussions and providing individualized instruction.
Overview
7
7
years of professional experience
Work History
Substitute Teacher, K-12
Edustaff
08.2022 - 12.2023
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
Building Administrative Secretary
Lansing School District
08.2020 - 06.2022
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Supported executive decision-making by preparing agendas, taking minutes during meetings, and distributing relevant information.
- Streamlined communication channels for optimal productivity, coordinating between parents, staff, and students while liaising with external departments within the district.
- Optimized time management with meticulous calendar maintenance, ensuring timely completion of tasks and projects.
Bank Teller
PNC Bank
01.2019 - 07.2020
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Customer Service Representative
Firekeepers Casino
02.2017 - 01.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website, making reservations, and improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
No Degree - Medical Assisting
Baker College
Auburn Hills, Mi08.2009
GED -
Paro Alternative High School
Flint, MI06.2003
Skills
- Verbal and Written Communication
- Classroom Management Techniques
- Special Education
- Office Staff Leadership
- Effective Working Relationships
- Microsoft Office
- File Management
- Deposit and Withdrawal Management
- Cash Counting
- Call and Email Handling
- Administrative Duties
Timeline
Substitute Teacher, K-12
Edustaff
08.2022 - 12.2023
Building Administrative Secretary
Lansing School District
08.2020 - 06.2022
Bank Teller
PNC Bank
01.2019 - 07.2020
Customer Service Representative
Firekeepers Casino
02.2017 - 01.2018
No Degree - Medical Assisting
Baker College
GED -
Paro Alternative High School
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