Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
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Heather M. Nayman

Coventry,RI

Summary

Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars, employee relations and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

8
8
years of professional experience

Work History

Coordinator, Employee Benefits

University Of Rhode Island
01.2021 - Current
  • Quarterly billing to retirees- Using PeopleSoft, Microsoft Access and CashPro systems.
  • Knowledge of Blue Cross policies for Active and Retired employees, use of Workterra Administrative System
  • Medicare Open Enrollment (Annually October 15 – December 7)
  • Network with Blue Cross and State to prepare new year premiums and plans.
  • Develop Seminar material and flyers to send to all MRP retirees on any plan/price changes.
  • Retiree Processing and Enrollment- For all Higher Education institutions
  • Knowledge of Medical Retirement Plan subsidy levels and Plan Document.
  • Knowledge of Social Security and Medicare to advise new retirees.
  • Knowledge of offered Medical Plans and options for Pre 65
  • Employee Relations - HR processes and Benefits knowledge
  • Financial Analysis, Reconciliation, Accounts Receivable, Financial reporting and Billing
  • URI HR and State of RI Administrative processes
  • Group Life Insurance discontinuance or retiree enrollment for all BOG retirees and URI AAUP faculty members. Knowledge of Basic Group Life reduction policy
  • 403(b) and 457 (b) Retirement Plan Administrator (TIAA) - Plan Focus Portal
  • Knowledge of Adoption Agreements with TIAA and fiduciary responsibilities.
  • Retirement Plan Enrollment and Contributions Changes
  • Knowledge of Long Term Disability Program
  • Knowledge of Classified Employees and ERSRI Pension System
  • Audits and Census Data for Post Retirement Benefits
  • Advise Benefits team on Retirement Plans and Post Employment Benefits
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Entered data, generated reports, and produced tracking documents.
  • Coached employees through day-to-day work and complex problems.
  • Used job-related software to draft and finalize written correspondence and documentation

Interim Coordinator, Internal Payroll Systems

University of Rhode Island - Human Resources
10.2020 - 12.2020
  • Responsibilities include general administrative duties to maintain proper deadlines and communications
  • Data processing using multiple platforms and submission procedures
  • Form and document preparation
  • Knowledge of data systems including PeopleSoft/Financials, Microsoft Access, Google Applications, Microsoft Office 365, HireRight, CashPro and Adobe Acrobat Pro
  • Internal payroll hiring documents audit and processing to ensure I-9 data compliance
  • Personnel data entry and record maintenance
  • Generating reports/spreadsheets to aid in organization of internal payroll data
  • Initiate and maintain HireRight Global background checks for potential internal payroll candidates
  • Maintain appointment contracts and compensation rates through PeopleSoft data systems.
  • Entered data, generated reports, and produced tracking documents

Senior Word Processing Typist

University of Rhode Island - Human Resources
02.2019 - 10.2020
  • Responsibilities include general administrative duties to maintain proper schedules and departmental/interdepartmental communications
  • Data processing using multiple platforms and forms of entry
  • Form and document preparation
  • Knowledge of data systems including PeopleSoft/Financials, Microsoft Access, Google Applications, Microsoft Office 365, HireRight, CashPro and Adobe Acrobat Pro
  • Implementation of organizational systems with ability to multitask
  • General HR support to assist in maintenance of Classified and Non-Classified personnel records and data entry
  • Scheduling and communicating with RI Department of Administration to maintain grievance records
  • Communication with Union Presidents to ensure grievance hearings are scheduled and heard according to University and State policy
  • General knowledge of Collective Bargaining Agreements
  • Assist in billing, reconciliation and processing payments of Retiree Medical benefits and Medicare applications
  • Generate personnel reports through PeopleSoft.
  • Typed official correspondence and reports from handwritten notes and other information sources
  • Organized and prioritized proofreading, spell checking, document filing and data entry
  • Organized and maintained precise confidential personnel files
  • Scanned and printed files and paperwork, when needed
  • Entered data into databases in alphabetic and numerical order
  • Checked completed work for proper spelling, grammar, punctuation and format

Lead Master Scheduler

Twin River Casino
02.2017 - 06.2019
  • Responsibilities include general administrative duties, telephone and email communication, organizational skills
  • Work closely with management to ensure efficient functionality of Table Games Department
  • Scheduling Table Games Dealers and Floor Supervisors using Casino Schedule Ease programs
  • Edit and email Roadmap layouts using Casino Schedule Ease, Microsoft Outlook and Paint programs
  • Calculate and keep track of employee absences with companies Attendance Point policy
  • Table Games employee payroll using ADP software; familiar with Payroll discrepancies, PTO/ Sick time and reports
  • Assist table games employees with day to day operations and functionalities of departments
  • Development of excellent customer service
  • Knowledge of Department policy and Union Contracts
  • Knowledge of Human Resources and company practices, including employee benefits, training and Union contracts
  • Maintain work environment and counsel employees within Collective Bargaining Agreement guidelines
  • Work closely with RI Department of Business Regulation to ensure candidates complete required licensing for employment.
  • Set schedules for 800 staff by planning and designating shifts and hours
  • Maintained accurate records and handled purchase orders

Manager

Create! Color Art Studio
08.2015 - 02.2017
  • Responsible for excellent customer services, staff communication, hiring and trainings, rising sales of pottery and art, opening and closing store environment, scheduling, telephone and e-mail communication, collecting and organizing orders and inventory, booking parties, corporate and school events, and pottery maintenance
  • Plan and execute events along with children's camp and curriculum, on and off store premise
  • Marketing and advertising
  • Proficient with SKUTT Automatic kilns; trained in various areas of pottery, ceramics, mosaics and painting
  • Knowledge of Vend POS system and Deputy scheduling system.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Established team priorities, maintained schedules and monitored performance
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills

Education

Bachelor of Arts - Biology

University of Rhode Island
Kingston, RI
01.2012

Skills

Office Systems Management

  • Microsoft Office Suite/Office 365
  • Adobe Acrobat Pro
  • PeopleSoft HR/Financials
  • ADP Payroll/State of RI Mainframe
  • HireRight
  • CashPro
  • Work Terra Administrative System
  • Bright Space
  • Zoom and WebEx Virtual Platforms

Human Resources Responsibilities and Administration

  • Staff Development and Scheduling
  • Organization and Multi-tasking
  • Employee Relations and Customer Service
  • Open Enrollment
  • Human Resources Department Processes and Personnel Record Management
  • Training and Development
  • Employee Benefits Laws and Administering Benefits
  • Information Confidentiality
  • Excellent Interpersonal and Written Communication Skills

Financial Transactions

  • Data Analysis, Accounts Payable and Accounts Receivable
  • Meeting Deadlines and Workflow Processes
  • Report Preparation and Audit Support
  • Account and Ledger Reconciliations
  • Analytical Skills
  • Bank Deposits, Financial Reports and Billing

References

  • Laura Winward, Owner, Create! Color Art Studio, 401-742-0864
  • Maureen Senical, Training School Manager, Twin River Casino, 401-742-0455
  • Terri Ann Milligan, Director, Human Resources, CCRI, 401-825-2484
  • Elizabeth Cabana, Assistant Director Human Resources, RIC, 401-456-9841
  • Dawn Smith, Human Resource Analyst I, URI, 401-874-9054
  • Mary Previte, Coordinator, Leave of Absence Management, URI, 401-874-2684

Affiliations

  • Joint Alternate Retirement Committee (Present)| University of Rhode Island| Council on Postsecondary Education
  • Blue Cross Blue Shield of Rhode Island (Present)| University of Rhode Island|Retiree Medicare Plans
  • Contemporary Ceramics Studio Association- CCSA (2016) | Professional Convention
  • E-Mail Marketing Seminar (2016) | Ron Cates| Charleston, South Carolina
  • Digital Marketing Seminar (2016) | The Modern Connection| Charleston, South Carolina
  • Association Montessori Internationale - AMI (2014)| New Rochelle, New York
  • American Montessori Society - AMS (2014) | New Rochelle, New York
  • Operation Military Kids - OMK (2012) | Pamela Martin | The University of Rhode Island

Timeline

Coordinator, Employee Benefits

University Of Rhode Island
01.2021 - Current

Interim Coordinator, Internal Payroll Systems

University of Rhode Island - Human Resources
10.2020 - 12.2020

Senior Word Processing Typist

University of Rhode Island - Human Resources
02.2019 - 10.2020

Lead Master Scheduler

Twin River Casino
02.2017 - 06.2019

Manager

Create! Color Art Studio
08.2015 - 02.2017

Bachelor of Arts - Biology

University of Rhode Island
Heather M. Nayman