Heather Neagle
Prince Frederick
Summary
Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.
Overview
21
21
years of professional experience
Work History
Dispatcher/Payroll Clerk
Elevator Control Service ELCON
05.2018 - 04.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 65 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Managed payroll data entry and processing for 32 employees to comply with predetermined company guidelines.
Ophthalmic Medical Technician/Front Desk Coordinator
Dunkirk Vision
07.2015 - 05.2018
- Assisted in developing an efficient system for inventory management of supplies used within the clinic, streamlining the ordering process and reducing waste.
- Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
- Promoted eye health education by providing patients with informative materials on proper eyewear use, hygiene practices, and disease prevention strategies.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained all staff on front desk procedures and policies.
Service Writer/Dispatcher
Trumbull Mechanical HVAC
01.2013 - 07.2015
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Office Manager/Medical Assistant
Greater Metropolitan Orthopaedic Institute
04.2004 - 11.2007
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
No Degree - Microsoft
College of Southern Maryland
La Plata, MD08-2016
Skills
- Customer service
- Data entry
- Dispatch software
- Dispatching field personnel
- Training new hires
Timeline
Dispatcher/Payroll Clerk
Elevator Control Service ELCON
05.2018 - 04.2025
Ophthalmic Medical Technician/Front Desk Coordinator
Dunkirk Vision
07.2015 - 05.2018
Service Writer/Dispatcher
Trumbull Mechanical HVAC
01.2013 - 07.2015
Office Manager/Medical Assistant
Greater Metropolitan Orthopaedic Institute
04.2004 - 11.2007
No Degree - Microsoft
College of Southern Maryland
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