Summary
Overview
Work History
Education
Skills
References upon request
Timeline
Generic

HEATHER NEAL

Cuyahoga Falls

Summary

Motivated individual with 25+ years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Overview

27
27
years of professional experience

Work History

Assistant Manager ORDER, PICK AND DELIVERY

MENARDS
01.2021 - Current
  • Organized schedules for deliveries, scheduling team members and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Supervised schedules and duty assignments for customer service personnel to properly staff department.
  • Forklift and Order selector certified
  • Schedule bi-monthly department meetings

Hairstylist

HAIRLINE CLINIC
07.2002 - 09.2021
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Pre-booked future appointments to increase repeat business.
  • Colored, cut and installed extensions according to style photos and client specifications.
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
  • Mentored new staff to enhance personal growth and increase productivity.
  • Responded to customer inquiries by phone, email and in person.

Salon Manager

FAMOUS HAIR
06.1997 - 06.2002
  • Scheduled employees and oversaw customer appointment calendar.
  • Conducted regular meetings to brief employees about salon's success and announce sales goals.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Scheduled employees and made sure all shifts had adequate coverage.

Education

CERTIFICATION/LICENSE - Cosmetology

SCOTT'S COLLEGE OF COSMETOLOGY
Wheeling, WV
11.1996

High School Diploma -

Buckeye Local High School
Rayland, OH
05.1995

Skills

  • Product and Service Knowledge
  • Work Planning and Prioritization
  • Communication and Interpersonal Skills
  • Customer Relationships
  • Hiring and Training
  • Team Leadership
  • Managing Operations and Efficiency
  • Scheduling and Coordinating
  • Teamwork and Collaboration
  • Problem-Solving
  • Fork lift and Order selector certified

References upon request

 Upon request

Timeline

Assistant Manager ORDER, PICK AND DELIVERY

MENARDS
01.2021 - Current

Hairstylist

HAIRLINE CLINIC
07.2002 - 09.2021

Salon Manager

FAMOUS HAIR
06.1997 - 06.2002

CERTIFICATION/LICENSE - Cosmetology

SCOTT'S COLLEGE OF COSMETOLOGY

High School Diploma -

Buckeye Local High School

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HEATHER NEAL