Overview
Work History
Education
Skills
Timeline
Generic

Heather Nelson

Snoqualmie,WA

Overview

16
16
years of professional experience

Work History

Insurance Accounts Assistant

Propel Insurance
11.2023 - 12.2024
  • Coordinated with underwriters to gather necessary documentation for policy issuance and renewals.
  • Processed and managed insurance claims efficiently, ensuring timely resolution and customer satisfaction.
  • Assisted clients in understanding policy details, fostering strong relationships through effective communication.
  • Collaborated with brokers to resolve client inquiries, resulting in stronger business relationships.
  • Managed a portfolio of accounts with consistent attention to detail and accuracy, reducing errors in policy issuance.
  • Conducted regular audits of accounts to ensure accurate billing procedures were followed consistently across all portfolios.
  • Coordinated with adjusters to expedite claim processing times, delivering prompt service to policyholders.

Director, Operations

All3Media America
08.2019 - 05.2023
  • Forecast and maintain multi-level office space of over 100k square-feet, 450+ corporate and freelance employees.
  • Key relationship holder with Property Management, Building Engineers, Security, Parking and 400+ employees.
  • Maintain and audit all building access and parking for 450+ employees.
  • Collaborate with all departments within the company on a daily basis.
  • Monitor office workflow and administrative processes to keep operations running smoothly.
  • Plan and maintain a monthly event calendar to work within the approved budget.
  • Liaise with The People Team to plan and coordinate company-wide events, boost morale and philanthropy planning.
  • Build & nurture relationships with employees and vendors.
  • Manage buildout and merger of Discovery Studio into the All3Media office space.
  • Manage relocation and move of 450+ employees while construction of new office space was completed.
  • Oversee construction of new office space and re-location of 450+ employees back to new office space which was completed in January 2020.
  • Manage across the country move of the New York office space to the LA office space.
  • Point-person for Property Management and Sub-tenant out of New York office space.
  • Modernize and improve operational procedures to increase productivity and profitability while tightly controlling costs.

Manager, Operations

All3Media America
12.2016 - 08.2019

Human Resources Coordinator

All3Media America
06.2013 - 12.2016
  • Coordinated processing for new hires including drafting offer letters, first day emails, start paperwork, office set up, benefits offer and enrollment. Helped international transfers to understand benefits and payroll systems.
  • Coordinated offboarding for employees including final payment processing, exit email with EDD and COBRA information, exit interview scheduling, and office clear out.
  • Administered health and 401(K) benefits, including ACA hours tracking for freelance production employees, enrollment, eligibility, changes and terminations. Liaison between benefits carriers, employees, and insurance brokers.
  • Partnered with hiring managers to oversee full cycle recruiting.
  • Managed employee feedback and used surveys to gather employee data.
  • Maintained HR and Employee files.

Senior Assistant Buyer/Designer's Assistant

Beth&Maggie
01.2009 - 02.2013
  • Evaluated market trends and price of goods and supplies in market
  • Created budgets and financial plans for the purchase of supplies and kept records of all materials purchased
  • Collaborated with all other administrative team members, human resource and finance department, and special projects and events,
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
  • Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Served as key holder, responsibly opened and closed the boutique
  • Handled personal shopping for owners and styled them for various events

Education

Bachelor of Arts -

Washington State University
Pullman, WA
05.2009

Skills

  • Microsoft Office (Excel, PowerPoint, Word, Outlook, etc);
  • Skilled in using GMAIL, Docs, and Calendar
  • Experience with ADP Workforce Now
  • Operations planning
  • Relationship building
  • Customer Service
  • Merchandising strategies
  • Problem-solving abilities
  • Inventory control
  • Efficient knowledge retention
  • Trade show engagement

Timeline

Insurance Accounts Assistant

Propel Insurance
11.2023 - 12.2024

Director, Operations

All3Media America
08.2019 - 05.2023

Manager, Operations

All3Media America
12.2016 - 08.2019

Human Resources Coordinator

All3Media America
06.2013 - 12.2016

Senior Assistant Buyer/Designer's Assistant

Beth&Maggie
01.2009 - 02.2013

Bachelor of Arts -

Washington State University

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