Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Newberry

Lizella,GA

Summary

Mature, organized, and dedicated employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. With a combined 23 years of experience, I have acquired a wide variety of expertise that I am looking to apply in a new role.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Administrative Assistant/ Orthopaedic Technologist

Piedmont Orthopaedics
01.2007 - 06.2023
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Executed record filing system to improve document organization and management.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Proven ability to learn quickly and adapt to new situations.
  • Day to day clinical operations, nurse calls, medication calls, referrals, home health orders, physical therapy orders.
  • Insurance knowledge.
  • Worker's compensation knowledge.
  • Day to day work along side orthopaedic surgeon.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Front End Supervisor

Kroger Grocery Store
12.1999 - 01.2007
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Created employee schedules to align coverage with forecasted demands.
  • Managed scheduling for front end employees, ensuring optimal coverage during peak hours without compromising on budget constraints.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Led a team of cashiers and baggers, consistently exceeding company expectations for performance metrics.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained transaction security by verifying payment cards against identification.
  • Acted as a liaison between the front-end staff and store management, communicating important updates and gathering feedback from employees to ensure smooth operations.
  • Streamlined checkout processes for increased efficiency and improved overall shopping experience.
  • Developed strong relationships with customers by understanding their needs, preferences, and shopping habits to enhance their overall experience at the store.

Education

Orthopaedic Technologist - Orthopaedics

Central Georgia Technical College
Macon, GA
12.2006

Associate of Applied Science - Nursing

Macon State College
Macon, GA
01.2005

High School Diploma -

Windsor Academy
Macon
05.2002

Skills

  • Data Entry
  • Policy and procedure modification
  • AP/AR proficiency
  • Workers' compensation
  • Office Administration
  • Microsoft Outlook, Office and Word
  • Records Management
  • HCFA Common Procedure Coding Systems (HCPCS)
  • CPT coding and ICD-10 Codes
  • Triage
  • Transcription
  • Insurance Verification
  • Electronic Medical Records

Certification

BLS Certification

CPR Certification

AED Certification

Timeline

Administrative Assistant/ Orthopaedic Technologist

Piedmont Orthopaedics
01.2007 - 06.2023

Front End Supervisor

Kroger Grocery Store
12.1999 - 01.2007

Orthopaedic Technologist - Orthopaedics

Central Georgia Technical College

Associate of Applied Science - Nursing

Macon State College

High School Diploma -

Windsor Academy

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Heather Newberry