Heather S Newman
Worthington,KY
Summary
Medical Billing Clerk/Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Verification of patient insurance benefits, Pre Certs, Patient payments, deposits, Gym memberships, Maintaining company and patient records timely and accurately. Multi-tasking professionally in a fast paced environment. Coordinating all patient insurance, scheduling and admin need
Overview
27
27
years of professional experience
Work History
AR COLLECTOR
Kings Daughter Medical Center
Ashland, Kentucky
10.2023 - Current
- Communicated with patients regarding payment options and financial assistance programs.
- Verifying insurance benefits and claim status per claim.
- Produces favorable results; meets both productivity and work quality expectations.
- Following established workflows, uses transactions in Epic to ensure patient receivable is appropriately stated.
- Uses Epic and other technology/tools to research, collect, and resolve patient receivables.
- Notes actions taken, and is thoughtful about next steps to collect.
- Engages with the rest of the Revenue Cycle team. Communicates department-specific or payer-specific issues.
- Escalates edits trends, escalates denial trends, and takes action to prevent revenue loss.
- Seeks out industry, payer, and regulatory updates.
Patient Coordinator/Receptionist
Tri State Rehab Services
Ashland, KY
01.2013 - 10.2023
- Patient demographics intake.
- Coordination of insurance benefits.
- Verification of insurance benefits.
- Pre-certification for benefits.
- Medical Records.
- Multi-task: phones, scheduling, gym members, new patients, deposits, billing, mail, and supplies.
- Maintaining Medicare rules pertaining to progress reports, plans of care, and insurance protocols for physical therapy benefits.
Medical Billing Clerk-ARH
Appalachian Regional Healthcare
Whitesburg, KY
01.2011 - 12.2013
- Patient Admission/Discharge Intake.
- Medical billing supply Inventory, Medical Records, Patient charts.
- Insurance Authorization and Verification.
- Distribution of all ARH facilities.
- Posting charges, payments and adjustments.
- Coordination of benefits
Substitute Teacher
Raceland-Worthington Board of Education
Raceland, KY
01.2002 - 12.2010
- Following lesson plans prepared by the teacher.
- Supervising children and maintain order within the classroom.
- Teaching/Assisting with assignments, tutoring and mentoring.
- Applied progressive teaching principles to grades K-6.
Collections/Customer Service Representative
Applied Cards Systems
Russell, KY
01.2001 - 12.2002
- Automated collection call center.
- Data processing from automatically routed phone calls all day.
- Mandatory collection goals.
- Set and achieved competitive collection bonuses.
- Posting payments.
- Customer service representative
Patient Coordinator/PRT-Programs Record Technician
K.R.C.C./Kentucky River Community Care
Hazard, KY
01.1999 - 12.2001
- Patient registration
- Medical Records
- Scheduling
- Verification and Authorization of insurance benefits.
- Directing patient flow, minimizing patient wait time.
- Retrieved and corrected physician correspondence from dictation.
- Floating PRT between several offices for KRCC.
Education
Associate - Science
Morehead State University
Morehead, KY12.2003
Associate -
Southeast Community College
Hazard, KYSkills
- Exceptional customer service and decision-making skills
- Strong work ethic and professional demeanor
- Verification of patient insurance benefits
- Pre-certs, patient payments, deposits, gym memberships
- Maintaining company and patient records in a timely and accurate manner
- Multi-tasking in a fast-paced environment
- Coordinating patient insurance, scheduling, and admin needs
References
- Charon Fannin, (606)232-6211
- Jeremy Stephenson, (606)465-5253
- Rebecca Dino, (304)633-6270
- Craig Buell, (304)617-9392
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information - Statement
I am excited about any opportunity to help our patients. I have found the most rewarding part of my current job is connecting with our patients and finding a way to meet their healthcare and financial needs. Developing those relationships within our company and seeing the positive results is my favorite part of the job!
Timeline
AR COLLECTOR
Kings Daughter Medical Center
10.2023 - Current
Patient Coordinator/Receptionist
Tri State Rehab Services
01.2013 - 10.2023
Medical Billing Clerk-ARH
Appalachian Regional Healthcare
01.2011 - 12.2013
Substitute Teacher
Raceland-Worthington Board of Education
01.2002 - 12.2010
Collections/Customer Service Representative
Applied Cards Systems
01.2001 - 12.2002
Patient Coordinator/PRT-Programs Record Technician
K.R.C.C./Kentucky River Community Care
01.1999 - 12.2001
Associate - Science
Morehead State University
Associate -
Southeast Community College