Heather Newsome
Sunnyvale,TX
Summary
Experienced professional adept at cultivating strong client relationships and delivering outstanding service. Known for driving client satisfaction and loyalty through attentive communication and tailored solutions. Collaborative and results-oriented with a reputation for adaptability and dependability. Proficient in conflict resolution and strategic planning to meet changing client demands.
Overview
28
28
years of professional experience
Work History
Client Relationship Manager
KellMoore & Associates
11.2022 - Current
- Aligned client expectations with internal capabilities by setting clear objectives at the outset of each project or engagement period and facilitated smooth onboarding experiences for new clients.
- Served as primary point-of-contact for questions or concerns from clients during ongoing projects.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Improved client relationships by providing tailored solutions to meet individual client needs and maintaining regular communication and addressing concerns promptly.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Streamlined processes for managing client interactions, leading to higher levels of satisfaction and retention.
Owner, Artist, Stylist
Uncommon Comfort Art & Design
06.2004 - Current
- Manage day-to-day business operations.
- Develop and maintained strong relationships with clients, resulting in repeat business and referrals.
- Assess client needs and wants, manage budget, set and communicate clear expectations and timeline with commissioned art clients and both home and commercial interior spaces.
- Hire and oversee independent contractors/subcontractors as needed.
- Manage all areas of the business including bidding, networking, social media marketing and other advertising, bookkeeping.
- Assist others on creating Airbnb space, pricing their short term rentals, and consulting on aspects of managing Airbnb spaces.
- Formerly The Fixie Chicks and Red Door ReDecor.
Economic Consultant
H & N Consulting
01.1997 - 11.2022
- Economic and managerial consulting for computer companies, nonprofit organizations, and the federal government.
- Co-lead consultant for Gateway 2000 and Dell for projects re-evaluating their customer service call centers.
- Performed regression analysis and created comprehensive and customizable staffing models.
- Performed several studies for Goodwill International including streamlining national customer and donor satisfaction surveys, evaluating effectiveness of federally-funded job training programs, evaluating Hispanic job training programs and developing national models.
- Worked with various direct sales and network marketing companies to create, update, and train their consultant-facing compensation plans.
Independent Sales Consultant and Team Leader
Self employed
08.2013 - 05.2022
- Sales, networking, management, and marketing in the growing area of non-toxic health and beauty.
- Recruited over 200 business partners and grew to oversee a personal team of nearly 10,000 at its largest.
- Developed and implemented training programs for new team members along with re-training and updated trainings as products, technologies, sales platforms, compensation models, and ownership changes.
- Developed and taught company-wide trainings on leadership, leadership development, and compensation models at international conventions as well as on-line corporate training portals for both ownership groups.
- Acted as a compensation plan consultant for both ownership groups over many iterations of the consultant pay structure.
- Part of a small, confidential problem-solving task force as financial, product, and other challenges arose.
- Coached the most executives per team size in the company.
- Traveled to Australia and Mexico as part of corporate launches in those markets.
- Presented and trained at executive events and international conferences on entrepreneurship, overcoming obstacles, adjusting to changing marketplaces, and leadership development.
Adjunct Economics Faculty
Dona Ana Community College
09.2007 - 05.2015
- Taught introductory micro and macroeconomics courses both in person and online.
- Taught exclusively online 2009-2015.
- Advised and mentored students on academic progress, career goals, and personal development.
- Managed course materials through an online learning management system for easy accessibility by students.
- Enhanced student comprehension by creating interactive lectures and incorporating multimedia resources.
Economics Faculty
Temple Junior College
08.2009 - 05.2013
- Taught introductory micro and macroeconomics courses both in person and online.
- Full-time teaching load was 5 classes per semester.
- Taught dual credit courses both at the College and at high school campuses.
- Large focus on adult education, veterans, deployed military, and other non-traditional students comprising approximately 70% of the student population.
- Faculty consultant and writer for McEachern online student guide and practice quizzes.
Adjunct Economics Faculty
New Mexico State University
09.2004 - 05.2006
- Taught an average of 150 students per section, two sections per semester of any combination of Principles of Micro and Macroeconomics.
- Incorporated diverse instructional techniques to accommodate various learning styles within the classroom setting.
- Volunteered to create and oversee a student organization called NMSU Economics Society dedicated to expanding economic education and how economics relates to many aspects of everyday life and promoting the major at the University.
- Conducted research within the area of expertise to contribute to the expansion of knowledge within the field and share findings through publications or conference presentations.
- Promoted active participation in campus activities such as clubs, organizations, or events related to the field of study.
- Facilitated group projects that promoted teamwork, problem-solving skills, and critical thinking abilities among students.
Economics Lecturer & Assistant Director of the Baylor Center for Private Enterprise
Baylor University
08.1996 - 05.2002
- Developed and taught an upper level course on the business of professional team sports leading to the creation of Sports Marketing and Sports Business Majors.
- Spoke at teaching conferences on integrating the business of sports into the business school curriculum.
- Developed strong rapport with students through approachable demeanor, creating a supportive learning atmosphere for all participants.
- Facilitated group projects where students collaborated on problem-solving tasks related to real-world economic issues.
- Directed program for educating area K-12 teachers on integrating economics in the classroom.
- Organizing sponsor for Baylor Economists, a student organization dedicated to increasing student awareness of Economics applied to all areas of life and education.
- Faculty academic advisor and resume consultant for undergraduate economics majors.
- Organized and executed events promoting economics as a major.
- Sat on textbook review and selection committees along with faculty search committees.
- Contributing faculty editor on Principles of Macroeconomics and Principles of Microeconomics by McEachern.
- Organized guest speaker events featuring industry professionals and experts, exposing students to relevant career insights.
- Served as a mentor and advisor to students pursuing careers in economics, guiding them towards appropriate resources and opportunities.
- Collaborated with fellow lecturers to develop comprehensive curriculum materials, resulting in improved course clarity and relevance.
Education
Master of Science - Economics - Thesis Track
Baylor University
Waco, TX08.1996
Bachelor of Arts - Economics
Baylor University
Waco, TX08.1995
Skills
- Written and oral communication
- Confident public speaker
- Skilled at client needs assessments
- Confident with technology
- Customer Engagement
- Problem-solving aptitude
- Organization
- Creativity
Related Experience
Weekly Radio Guest Local morning talk show, 2005-2006.
Weekly guest on show dedicated to addressing the issues of area citizens. Took calls and addressed questions on economic issues ranging from how gas prices work to the minimum wage debate to state sales taxes and property taxes Also appeared on show additional days during legislative sessions to answer economic impact questions.
Volunteer Experience
- Founder Old-New Sunnyvale Moms Group, August 2023-present, Sunnyvale, TX.
- Food Service Volunteer Warming Center, 2023-2024, Mesquite, TX.
- Team Parent Sunnyvale Middle School Cheer, 2022-present, Sunnyvale, TX.
- Team Parent Oregon Battle of the Books, 2019-2020, Eugene, OR.
- Recital Co-Coordinator All That Dance Company, 2020-2022, Eugene, OR.
- Home Settlement Coordinator Sudanese Refugee Family, For The Nations Refugee Outreach, 2016, Dallas/Fort Worth, TX.
- Team Parent South Eugene High School Track Team 2014-2018, Eugene, OR.
- Founder/President Student, Teacher, Guardian Association 2011-2013, Rappaport Academy, Waco, TX.
- Team Parent Coordinator Las Cruces Tiger Sharks Swim Team, 2005-2006, Las Cruces, NM.
- Founder/President PTA, 2005-2006, Mission Lutheran School, Las Cruces, NM.
Hobbies and Interests
- Travel
- Reading
- Running
- Home Improvement
- Painting
- Art Study
- Museums
- Hosting people and events
- Floral Design
- Organizing
- Exploring local shops, restaurants, and activities
Timeline
Client Relationship Manager
KellMoore & Associates
11.2022 - Current
Independent Sales Consultant and Team Leader
Self employed
08.2013 - 05.2022
Economics Faculty
Temple Junior College
08.2009 - 05.2013
Adjunct Economics Faculty
Dona Ana Community College
09.2007 - 05.2015
Adjunct Economics Faculty
New Mexico State University
09.2004 - 05.2006
Owner, Artist, Stylist
Uncommon Comfort Art & Design
06.2004 - Current
Economic Consultant
H & N Consulting
01.1997 - 11.2022
Economics Lecturer & Assistant Director of the Baylor Center for Private Enterprise
Baylor University
08.1996 - 05.2002
Master of Science - Economics - Thesis Track
Baylor University
Bachelor of Arts - Economics
Baylor University
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