Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Ngole

Houston

Summary

Dedicated CNA with extensive experience from Houston Methodist to Travel CNA, excelling in vital sign monitoring and patient education. Proven ability to provide compassionate care while ensuring safety protocols and infection control. Recognized for effectively collaborating with interdisciplinary teams to enhance patient recovery and well-being. Committed to delivering exceptional support and emotional guidance to patients.

Overview

38
38
years of professional experience

Work History

CNA

Medical Staffing Solutions
Omaha
01.2022 - Current
  • Assisted patients with daily living activities and personal hygiene needs.
  • Monitored patient vital signs and reported changes to nursing staff.
  • Maintained a clean and safe environment for patients and staff.
  • Documented patient care activities accurately in medical records.
  • Collaborated with interdisciplinary teams to coordinate patient care plans.
  • Provided emotional support and companionship to patients during recovery.
  • Educated patients and families on health management and wellness practices.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.

CNA

Saint Joseph Regional Medical Center Inc
Houston
01.2019 - 04.2022
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Assisted patients with daily living activities and personal hygiene needs.
  • Prepared patients for EKG tests by explaining procedures and ensuring comfort.
  • Monitored patient heart rhythms using EKG machines and advanced monitoring systems.
  • Documented patient care activities accurately in medical records.
  • Provided emotional support and companionship to patients during recovery.
  • Followed infection control protocols to ensure patient safety at all times.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.

CNA

Bay Area Regional Hospital
Houston
03.2015 - 01.2019
  • Assisted patients with daily living activities and personal hygiene needs.
  • Monitored patient vital signs and reported changes to nursing staff.
  • Maintained a clean and safe environment for patients and staff.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Reported changes in patient conditions to registered nurse or physician.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.

CNA

Houston Methodist
Houston
12.2014 - 05.2015
  • Assisted patients with daily living activities and personal hygiene needs.
  • Monitored patient vital signs and reported changes to nursing staff.
  • Documented patient care activities accurately in medical records.
  • Followed infection control protocols to ensure patient safety at all times.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Used mobility devices to transport patients.
  • Helped residents walk with or without self-help devices.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Distributed drinking water and nourishment to residents.

Dispatcher

Loving and Caring Transportation
Houston
11.2008 - 12.2014
  • Maintained accurate records of transportation logs and client interactions.
  • Coordinated transport schedules for clients utilizing efficient routing software.
  • Communicated with clients to confirm pick-up and drop-off times effectively.
  • Assisted drivers with navigation issues to ensure timely arrivals.
  • Documented incidents and reported issues to management for resolution.
  • Collaborated with team members to improve overall dispatch operations efficiency.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Assigned drivers to appropriate routes based on customer needs.
  • Resolved customer complaints related to service issues or delays.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Updated records of driver locations, delays, and cancellations.

Cna

Tirr Institute for Rehabilitation and Research
Houston
04.1995 - 11.2008
  • Assisted therapists with patient treatments and rehabilitation exercises.
  • Maintained therapy equipment and ensured proper functionality.
  • Documented patient progress and reported changes to therapists.
  • Prepared treatment areas before each therapy session for optimal patient experience.
  • Monitored patients during exercises to ensure safety and proper technique.
  • Organized and scheduled patient appointments for therapy sessions efficiently.
  • Provided emotional support and guidance to patients during difficult times. Casting on patients
  • Assisted physical therapists in setting up therapeutic equipment used during treatment sessions.

CNA

Golden Age Manor
Houston
03.1987 - 05.1995
  • Assisted patients with daily living activities and personal hygiene needs.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar, and heart rate.
  • Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Supplied, collected and emptied patient bedpans on frequent basis.

Education

Certified Nursing Assistant

Massey Business College
Houston, TX
12-1985

Skills

  • Vital sign monitoring
  • Patient hygiene assistance
  • Patient documentation
  • Infection control
  • Patient mobility support
  • Patient education
  • Electrocardiogram monitoring
  • Medical documentation
  • Heart rhythm analysis
  • Lead placement
  • Patient communication
  • Certified in CPR/AED
  • Behavioral intervention
  • Medication administration
  • Safety protocols
  • Team collaboration
  • Crisis intervention
  • Emotional support
  • Compassionate care
  • Record keeping
  • Psychiatric and mental health care
  • Collecting vitals
  • Wound care
  • Critical thinking
  • Wound care certification
  • Acute wound care
  • Wound care technology
  • Wound cleansing
  • Wound care training
  • Patient assessment

Timeline

CNA

Medical Staffing Solutions
01.2022 - Current

CNA

Saint Joseph Regional Medical Center Inc
01.2019 - 04.2022

CNA

Bay Area Regional Hospital
03.2015 - 01.2019

CNA

Houston Methodist
12.2014 - 05.2015

Dispatcher

Loving and Caring Transportation
11.2008 - 12.2014

Cna

Tirr Institute for Rehabilitation and Research
04.1995 - 11.2008

CNA

Golden Age Manor
03.1987 - 05.1995

Certified Nursing Assistant

Massey Business College

Similar Profiles

CREATE PROFILE