Summary
Overview
Work History
Education
Skills
Timeline
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Heather Nichols

Coshocton,OH

Summary

Adept at enhancing customer experiences and streamlining data processes, I leveraged analytical problem-solving at Walgreens to optimize service delivery. I excel in cross-functional collaboration and analytical problem-solving, significantly improving operational efficiency and quality control. My expertise in quality control and customer engagement, honed across roles from UPS, Kraft Heinz, and Walgreens drove significant efficiency improvements. Skilled in data management and customer engagement, adept at transforming challenges into solutions and fostering consumer loyalty.

Overview

11
11
years of professional experience

Work History

Certified Pharmacy Technician

Walgreens
05.2023 - Current
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers and meeting customer call guidelines for service levels.
  • Communicated directly with doctors' offices via telephone, fax, and email. Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Educated customers about billing, payment processing, and support policies and procedures.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Coordinated verification and filling of more than 800 to 1,000 daily prescriptions in a high-volume retail pharmacy environment.

Processing Clerk

UPS
03.2023 - 05.2023
  • Utilized specialized software tools for accurate data entry, maintaining up-to-date skills with relevant technology platforms.
  • Maintained multiple database for accurate and updated information.
  • Reduced document processing time by streamlining data entry procedures and implementing standardized templates.
  • Maintained accuracy in high-volume processing environments by consistently double-checking the entered data against source documents.
  • Maintained high levels of data confidentiality with secure filing systems and adherence to strict privacy policies.

Production Quality Specialist

Kraft Heinz
04.2016 - 02.2020
  • Reduced manufacturing defects, utilizing root cause analysis to identify recurring issues and implement corrective measures.
  • Performed regular calibration of testing equipment to guarantee accurate measurements, maintaining precise data collection for informed decision making.
  • Oversaw quality control by reducing downtime to boost efficiency and revenue.
  • Inspected items and compared against standards to meet regulatory requirements.
  • Performed tests and inspections to conform to established standards. Recorded and organized the data for analysis to measure effectiveness of shelf life.

Customer Service Cashier

Hahn's Quik Mart
04.2015 - 04.2016
    • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
    • Actively listened to customers, handled concerns and complaints with professionalism and empathy,resulting in increased customer loyalty.
    • Processed customer orders and accurately handled payment transactions.
    • Counted money in drawers at beginning and end of each shift.
    • Utilized POS system to handle customer cash and credit card transactions.

Waitress

Jerry's Diner
05.2014 - 04.2015
  • Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while remaining calm and poised to ensure the delivering of prompt service.
  • Managed table turnover rate effectively allowing for more guests served per shift.

Fast Food Crew Trainer

Arby's
04.2014 - 04.2015
    • Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
    • Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
    • Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
    • Assisted management in resolving customer complaints, resulting in increased loyalty and repeat business.
    • Boosted sales by upselling menu items, suggesting popular choices, and promoting limited-time offers.
    • Contributed to the development of new employees through comprehensive onboarding processes, including hands-on training and mentoring.

Education

Some College (No Degree) -

Central Ohio Technical College
Coshocton, OH

High School Diploma -

Ridgewood High School
West Lafayette, OH
05-2014

Skills

  • Customer Engagement Skills
  • Consumer Feedback Resolution
  • Analytical Problem-Solving
  • Cross-Functional Collaboration
  • Quality Control
  • Data Management Proficiency

Timeline

Certified Pharmacy Technician

Walgreens
05.2023 - Current

Processing Clerk

UPS
03.2023 - 05.2023

Production Quality Specialist

Kraft Heinz
04.2016 - 02.2020

Customer Service Cashier

Hahn's Quik Mart
04.2015 - 04.2016

Waitress

Jerry's Diner
05.2014 - 04.2015

Fast Food Crew Trainer

Arby's
04.2014 - 04.2015

Some College (No Degree) -

Central Ohio Technical College

High School Diploma -

Ridgewood High School

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Heather Nichols