Heather Nicholson
Flowery Branch,GA
Summary
Successful Executive with over 25 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Vice President of Human Resources
CoLiant Solutions
05.2022 - 01.2024
- Developed key metrics to measure the success of HR initiatives, allowing for continuous improvement efforts based on tangible results.
- Developed competitive compensation packages to attract top talent in the industry, ensuring long-term organizational success.
- Implemented performance management systems to monitor employee progress, providing actionable insights for improvement opportunities.
- Collaborated with executive leadership to align human resources strategy with overall business objectives, driving improved organizational performance.
- Managed complex labor relations issues by collaborating with legal counsel, mitigating risk and maintaining positive working relationships.
- Improved employee retention by implementing comprehensive onboarding programs and ongoing professional development opportunities.
- Devised hiring and recruitment policies for 105 employees.
Sales Administration Manager & Office Manager
Macopharma USA
08.2019 - 05.2022
- Spearheaded initiatives aimed at improving internal communication between departments, fostering a collaborative work environment.
- Enhanced customer satisfaction by providing efficient and timely support to the sales team.
- Negotiated contracts with vendors and suppliers, securing favorable terms that positively impacted the company's bottom line.
- Boosted sales revenue by streamlining administrative processes and implementing effective sales strategies.
- Monitored compliance with company policies and procedures as well as legal regulations pertaining to sales activities, minimizing risk exposure.
- Managed over 150 customer accounts increasing customer satisfaction ratings by 40% in 6 months.
- Increased stock on hand by 50% by working with product planning and sales teams to plan strategically for all forecasted product.
Manager
CC Liquidations
02.2018 - 08.2019
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
Sales Promotion Coordinator
Mimaki, USA
04.2017 - 06.2018
- Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
Human Resources Generalist
Mimaki, USA
07.2015 - 04.2017
- Supported strategic workforce planning by conducting in-depth job analysis and developing job descriptions.
- Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
- Provided guidance on career growth plans for individual employees based on their aspirations, skills assessments results and organizational needs.
- Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
- Managed talent acquisition process, resulting in improved candidate quality and increasing time-to-fill ratios by 36%.
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
- Served as a liaison between 225 employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
- Actively participated in recruitment drives and job fairs representing company's values and vision while attracting qualified candidates.
Education
No Degree - Medical Administration
Duff's Business Institute
Pittsburgh, PA 08.1983 - 06.1984
Skills
Project Management
Risk Management
Budget Administration
Budget Development
Expense Control
Change Implementation
Supply Chain Management
Inventory Control
Vendor Negotiations
Policy Development
Customer-Oriented
Interpersonal Skills
Timeline
Vice President of Human Resources
CoLiant Solutions
05.2022 - 01.2024
Sales Administration Manager & Office Manager
Macopharma USA
08.2019 - 05.2022
Manager
CC Liquidations
02.2018 - 08.2019
Sales Promotion Coordinator
Mimaki, USA
04.2017 - 06.2018
Human Resources Generalist
Mimaki, USA
07.2015 - 04.2017
No Degree - Medical Administration
Duff's Business Institute
08.1983 - 06.1984