Hi, I’m
Heather Nies
Lily,KY
Summary
Results-driven Store Sales Leader known for outstanding productivity and efficiency in completing tasks. Possess specialized skills in customer relationship management, inventory control, and sales strategy development. Excel in communication, team leadership, and problem-solving to enhance store performance and achieve sales targets.
Overview
16
years of professional experience
Work History
Assurance Primary Academy Lily, Kentucky
Home School Instructor
03.2020 - 07.2024
Job overview
- Integrated art projects into the curriculum when appropriate.
- Utilized technology resources such as online databases and interactive software programs in teaching lessons.
- Incorporated hands-on activities into lessons whenever possible.
- Encouraged positive behavior among students using reward systems.
- Developed individualized lesson plans for each student based on their educational needs and abilities.
Bimbo Bakeries USACorbin, Kentucky
Store Sales Leader
01.2015 - 12.2020
Job overview
- Created detailed reports on sales data trends for management review.
- Maintained accurate records of all transactions, returns, exchanges, and credit card authorizations.
- Analyzed store operations, identified opportunities for improvement, and developed action plans to optimize results.
- Reviewed employee performance evaluations regularly and provided guidance on areas for improvement.
- Training of new staff members in product knowledge, customer service skills, cash handling procedures, and company policies.
- Resolved customer complaints in a timely manner by listening carefully and taking appropriate actions.
- Developed and implemented effective strategies to increase store sales.
- Negotiated contracts with vendors for better pricing on products and services.
Dollar General Lily, KY
Key Holder
03.2015 - 12.2015
Job overview
- Conducted regular audits on store supplies to maintain adequate inventory
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Provided customer service including cashiering, merchandising and restocking shelves.
E-DegreeCorbin, KY
Phone Representative
11.2014 - 03.2015
Job overview
- Call center
- Outbound calling
- Encouraging one’s dreams to further their education
Loves Travel StopCorbin, Kentucky
Diesel Clerk
07.2010 - 11.2014
Job overview
- Processed customer payments accurately and efficiently.
- Answered customer inquiries via phone.
- Maintained inventory levels of office supplies and equipment as needed.
- Responsible for general up keep of area.
Cracker BarrelCorbin, KY
Retail Sales Associate
01.2009 - 02.2010
Job overview
- Processed returned merchandise according to company policies.
- Operated point-of-sale systems accurately to process payments from customers.
- Offered suggestions for additional items that may be of interest to customers.
- Greeted customers upon entering the store and provided assistance.
- Assisted customers with finding the right product for their needs.
SonicCorbin, Kentucky
Fountain Operator
03.2008 - 09.2008
Job overview
- Maintained records of all work performed on the fountain system.
- Prepared drinks and delightful treats for customers.
Education
Corbin High School, Corbin, KY
High School Diploma
05-2009
Somerset Community College, Somerset, KY
Some College (No Degree) from Business Administration And Management
Skills
- Delegation and Supervision
- Employee Scheduling
- Staff Training and Development
- Sales Promotions
- Product Merchandising
- Revenue Growth
- Visual Merchandising
- Store Opening and Closing
- Inventory Management
- Coaching and Mentoring
- Customer Service
- Shrink Reduction
- Employee Performance Management
- Scheduling Employees
- Decision-Making
- Critical Thinking
- Customer Engagement
- Brand Awareness
Timeline
Home School Instructor
Assurance Primary Academy
03.2020 - 07.2024
Key Holder
Dollar General
03.2015 - 12.2015
Store Sales Leader
Bimbo Bakeries USA
01.2015 - 12.2020
Phone Representative
E-Degree
11.2014 - 03.2015
Diesel Clerk
Loves Travel Stop
07.2010 - 11.2014
Retail Sales Associate
Cracker Barrel
01.2009 - 02.2010
Fountain Operator
Sonic
03.2008 - 09.2008
Corbin High School
High School Diploma
Somerset Community College
Some College (No Degree) from Business Administration And Management
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