Heather Nix
Pelham
Summary
Experienced coordinator with a strong focus on fostering team collaboration and driving tangible results. Expert in project management, effective communication, and creative problem-solving. Recognized for adaptability to evolving needs and a proven track record of delivering outcomes with unwavering reliability. Excited to leverage these skills to make a significant impact in a dynamic and fast-paced environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IVF Coordinator, RN
Alabama Fertility Specialist
07.2021 - Current
- Collaborate with physicians, embryologists, and other healthcare professionals to develop and implement individualized treatment plans. Educating patients about the IVF process, treatment options, potential risks, and expected outcomes.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
Rehab Liaison, RN
Encompass Health Lakeshore Inpatient Rehabilitation
08.2020 - 06.2021
- Marketed to acute care hospitals in the Birmingham area to drive referrals to help decrease length of stay for the acute setting, assisted to qualify the patient for the appropriate level of care at discharge to help the patient not get readmitted in the acute care setting> whether that be IPR or home vs SNF
- Drive business through referrals
- Strategic planning to target consistent business with referral sources
- Streamlined processes for efficient patient admissions, ensuring timely initiation of rehabilitation services.
- Conducted thorough assessments of new patients, accurately identifying rehab needs and appropriate levels of care.
- Developed trust-based relationships with patients, fostering open communication regarding goals, concerns, and expectations during the rehabilitation process.
- Increased referral rates by establishing strong relationships with local physicians, hospitals, and other healthcare providers.
Admissions Liaison, RN
Encompass Health Lakeshore Inpatient Rehabilitation Hospital
05.2019 - 08.2020
- Review medical records for the medical director to qualify admissions to inpatient rehabilitation according to CMS guidelines
- Coordinate/direct the liaisons in the market to new referrals
- Manage several referral systems
- Insurance authorization submissions/appeal process for denials
- Streamlined admissions processes for improved efficiency and reduced wait times.
- Coordinated with case management teams to address potential barriers to successful discharge planning early in the hospitalization process.
- Improved communication between departments by implementing standardized hand-off procedures during patient transfers.
- Ensured compliance with regulatory requirements by maintaining current knowledge of industry standards and best practices for clinical documentation.
Home Health RN, Case Manager
LHC: Central Alabama Home Care
10.2018 - 05.2019
- Perform duties of a field nurse to include assessing, planning, and implementing the plan of care in close collaboration with the physicians
- Time management and organizational skills to stay on schedule of all responsible tasks
- On-call duties during rotation
- Case management: Assessed patient to help qualify them for home health services to include the needed therapies, community resources, medication assistance, etc
- Managed complex caseloads efficiently by prioritizing tasks, delegating responsibilities to support staff, and maintaining detailed records.
- Reduced hospital readmissions through diligent monitoring of patients'' progress and timely interventions in-home settings.
- Promoted a safe living environment for patients by conducting thorough home safety evaluations and recommending necessary modifications or equipment upgrades.
- Improved medication adherence through thorough education on drug administration, interactions, and potential side effects.
- Empowered patients and their families to take an active role in care decisions, fostering a sense of self-efficacy and improving long-term health outcomes.
- Increased patient satisfaction by providing compassionate care, addressing concerns, and advocating for their needs.
- Served as an expert resource for families by providing guidance on disease management techniques, self-care strategies, and available community resources.
Systems Development- Obstetrical Analyst: Informatics Nursing
Ascension Information Services
01.2016 - 10.2018
- Company Overview: Birmingham, AL
- Perform all project phases - planning, designing, testing and implementing new healthcare applications
- Ensure strong internal and external communication with other departments, stakeholders and vendors
- Work closely with healthcare business leads, administration, directors, and unit managers throughout St
- Vincent’s Health System
- Manage Clinical applications; implement applications, tools and processes that are structured to assist clinicians with the management of data in patient care and in the continued growth of innovative health care; test and write scripts to ensure proper workflow and efficiency of the obstetrical and neonatal areas
- Provide application support and management to clinicians
- Ensure security of technology solutions with supervision
- Team facilitator for Women’s Health for the deployment of Cerner/One-Chart Project
- Implement and enhance technology to improve safe nursing practice
- Facilitate application integration and expansion of the system’s functionality
- Birmingham, AL
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Optimized operational efficiency by redesigning workflow processes.
- Evaluated customer needs and feedback to drive product and service improvements.
Registered Nurse, Labor and Delivery
Garden Park Medical Center
12.2013 - 12.2015
- Company Overview: Gulfport, MS
- Provided nursing care and treatment to patients in labor and delivery within the scope of practice as defined by the Mississippi Board of Nursing Laws; provided care specifically to pregnant women according to ACOG Standards
- Work in collaboration with an interdisciplinary team of doctors, nurses, pharmacist, nurse midwives and support staff
- Leadership role including serving as charge nurse as needed
- Part of the education team within labor and delivery to provide education to patients and their significant others on the different stages of labor
- Gulfport, MS
Registered Nurse, Sedation RN
Gulf Coast Oral and Facial Surgery
04.2013 - 10.2015
- Company Overview: Biloxi, MS
- Provided nursing care and treatment to patients within the scope of practice as defined by the Mississippi Board of Nursing Laws
- Provides and manages care to patients before, during and after surgery
- Assessed, monitored, and administered conscious sedation within the scope of nursing license under supervision of the physician
- Leadership roles including serving as the Safety and Quality Officer
- Biloxi, MS
Registered Nurse
Pain Consultants, Ambulatory Surgical Center
04.2012 - 03.2013
- Company Overview: Pascagoula, MS
- Provided nursing care and treatment to patients within the scope of practice as defined by the Mississippi Board of Nursing Laws
- Provided and managed care to patients with chronic pain
- Management of patient before, during and after injection therapies and/or surgical procedures
- Leadership role including serving as charge nurse as needed and serving as the Quality Officer
- Pascagoula, MS
Registered Nurse, Charge RN Labor and Delivery
University of South Alabama Children’s and Women’s Hospital
07.2007 - 04.2012
- Company Overview: Mobile, AL
- Provided and managed care to the laboring patient according to ACOG standards and within the scope of practice according to the Alabama Board of Nursing laws
- Leadership roles including serving as charge nurse
- Works in collaboration with an interdisciplinary team of doctors, nurses, pharmacist, residents, midwives, and support staff
- Educated patients and their families regarding medical conditions and disease processes with an interdisciplinary team approach that includes preventative and maintenance care
- Knowledge of working with patients and families from different cultures and backgrounds
- Mobile, AL
Registered Nurse, Medical/Oncology
Thomas Hospital
07.2006 - 07.2007
- Company Overview: Fairhope, AL
- Leadership roles including serving as charge nurse as needed
- Educated patients and their families regarding medical conditions and disease processes with an interdisciplinary team approach that includes preventative and maintenance care to help them make an informed decision regarding discharge planning > what level of care is safest for the patient
- Fairhope, AL
Education
Master’s - Business Administration
University of Alabama at Birmingham, Collat School of Business
12.2018
Bachelor of Science - Nursing
University of South Alabama
07.2006
Associates of Arts -
Mississippi Gulf Coast Community College
05.2003
Skills
- Analytical skills
- Problem-solving skills
- Time management skills
- Communication skills
- Interpersonal skills
- Clinical/Nursing informatics
- Project facilitation
- Root-cause analysis
- Multitasking and organization
- Workflow Analysis
- Marketing and promotion
- Problem-solving abilities
Certification
- Alabama Board of Nursing License
- ASRM Certification
Timeline
IVF Coordinator, RN
Alabama Fertility Specialist
07.2021 - Current
Rehab Liaison, RN
Encompass Health Lakeshore Inpatient Rehabilitation
08.2020 - 06.2021
Admissions Liaison, RN
Encompass Health Lakeshore Inpatient Rehabilitation Hospital
05.2019 - 08.2020
Home Health RN, Case Manager
LHC: Central Alabama Home Care
10.2018 - 05.2019
Systems Development- Obstetrical Analyst: Informatics Nursing
Ascension Information Services
01.2016 - 10.2018
Registered Nurse, Labor and Delivery
Garden Park Medical Center
12.2013 - 12.2015
Registered Nurse, Sedation RN
Gulf Coast Oral and Facial Surgery
04.2013 - 10.2015
Registered Nurse
Pain Consultants, Ambulatory Surgical Center
04.2012 - 03.2013
Registered Nurse, Charge RN Labor and Delivery
University of South Alabama Children’s and Women’s Hospital
07.2007 - 04.2012
Registered Nurse, Medical/Oncology
Thomas Hospital
07.2006 - 07.2007
Bachelor of Science - Nursing
University of South Alabama
Associates of Arts -
Mississippi Gulf Coast Community College
Master’s - Business Administration
University of Alabama at Birmingham, Collat School of Business
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