Madison Lee
SeaWorld Aquatica
Altamonte Springs,FL
1
Certification
1
year of professional experience
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Work History
Lifeguard
4 Months- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Attentively monitored safety of guests in order to identify any kind of distress.
- Provided friendly customer service to guests and addressed concerns.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness of my area as well as the surrounding areas to uphold hygiene standards.
- Helped organize the clean up of all areas of the water park, including but not limited to: life jackets, chairs/chaise lounges, flotation devices, and garbage after closing.
- Elected to be on-call for any late or absent lifeguards.
- Attended all in-service trainings.
Team Lead/Hostess/Server
6 Months- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Input orders accurately into POS terminal, split bills and accepted payments. Also, utilized cash registers and credit card machines to cash out customers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Backed up servers by checking on tables and retrieving items for guests.
- Answered customer questions about hours, seating, and menu information.
- Relayed guest comments or suggestions to manager on duty for further action.
- Completed daily side work and opening and closing duties without fail.
Education
High School Diploma
Skills
First Aid
Emergency Response
Needs Assessment
Swim Instruction
Team Bonding
Strong Communicator
CPR Certified
Schedule Management
Client Service
Attention to Detail
Certification
- First Aid/CPR Certified
Timeline
Lifeguard
SeaWorld Aquatica
06.2023 - 10.2023Read More
Team Lead/Hostess/Server
BurgerFi
09.2022 - 03.2023Read More
Lake Brantley High School
High School Diploma
Read More