Heather Nojima
Waimanalo
Summary
Results-driven Store Manager with a strong focus on exceeding sales goals, team building, and customer satisfaction. Proven ability to mentor associates and implement effective sales strategies.
Overview
26
26
years of professional experience
Work History
Store Manager
Spectrum
Honolulu
07.2021 - Current
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Monitored employee performance and identified performance gaps for corrective action.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Monitored sales reports to identify trends and adjust strategies accordingly.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Built talented and successful team that increased department sales.
- Managed a team of sales associates, ensuring high levels of customer service and sales performance.
Assistant Store Manager
Spectrum
Mililani
10.2018 - 07.2021
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Prepared staff work schedules and assigned team members to specific duties.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Retail Sales Consultant
Oceanic Cable-Spectrum
Mililani
09.2007 - 10.2018
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assessed conflicts and identified solutions for clients promptly.
- Managed deposits, financial transactions and business inventory.
Retail Sales Consultant
Verizon
Kaneohe
09.1999 - 03.2005
- Answered questions about current promotions and resolved issues according to store policies.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Cross-sold products to boost overall sales purchases.
- Provided in-depth information on product features so customers could make educated buying decisions.
Education
High School Diploma -
Kamehameha
Honolulu, Hawaii05.1995
Skills
- Ability to Develop Sales Strategies
- Team Building and Leadership
- Sales Tracking
- Staff Support
- Customer Service Management
- Employee Supervision and Motivation
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
- Complex Problem Solving
- Sales Process
- Sales Quota Management
Timeline
Store Manager
Spectrum
07.2021 - Current
Assistant Store Manager
Spectrum
10.2018 - 07.2021
Retail Sales Consultant
Oceanic Cable-Spectrum
09.2007 - 10.2018
Retail Sales Consultant
Verizon
09.1999 - 03.2005
High School Diploma -
Kamehameha