Heather Noto
Cresco,PA
Summary
Dynamic professional with a proven track record as General Manager at Friendly's Restaurant, excelling in strategic management and customer relations. Recognized for exceptional problem-solving and strong attention to detail, successfully increasing sales while fostering a collaborative and loyal team environment. Highly skilled writer that is proficient in Microsoft Office Suite and committed to operational excellence.
Overview
10
10
years of professional experience
Work History
AI Data Trainer
Freelance-writer
05.2024 - Current
- Create and manipulate prompted data to rate and evaluate model responses for a variety of variables such as accuracy, factuality, and instruction following.
- Label and annotate text, image, video, and audio datasets.
- Building, inspecting, and labeling of Rubrics for text, image, and audio datasets.
- Review and edit data to meet client standards according to instructions presented.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- English-language spelling and grammar as well as logic and reasoning skills
Administrative Assistant
Continental Roofing
05.2024 - Current
- Delivered excellent customer service through prompt responses to client inquiries and addressing concerns effectively.
- Processed invoices and payments in line with company policies and procedures.
- Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
General Manager
Friendly's Restaurant
09.2015 - 11.2023
- Managed budget implementations, employee reviews, training, and schedules for more than 50 employees.
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Oversaw successful launch of new products, coordinating to ensure unified approach and timely delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Audited and corrected discrepancies in inventory numbers with weekly counts.
- Financial accounting and money management including finalizing ledgers and banking transactions
Education
Bachelor of Science - Human Services/ Business Management
University of Phoenix
Phoenix, AZ12-2010
Skills
- Teamwork and collaboration
- Problem-solving
- Strong attention to detail
- Strategic management skills based on behavioral logic and reasoning
- Exceptional research and fact-checking abilities
- Expert writing skills in English (Native), with a focus on clarity and engagement
- Creative writing and editing
- Microsoft Office Suite
- Bank deposits, financial record keeping accountability, and money management
- Expert in operational safety inspections and food safety
- Exceptional employee and customer communication skills
- Expert in following detailed instructions
Timeline
AI Data Trainer
Freelance-writer
05.2024 - Current
Administrative Assistant
Continental Roofing
05.2024 - Current
General Manager
Friendly's Restaurant
09.2015 - 11.2023
Bachelor of Science - Human Services/ Business Management
University of Phoenix