Heather Novak
Saint Clair Shores,MI
Summary
Hardworking and dedicated worker. Willingness to learn and to take on the responsibilities needed. Positive attitude with an outgoing personality. People person with good Leadership skills & Communication skills. Extensive customer care/service, as well as Call Center Service,
Overview
10
10
years of professional experience
Work History
Intake Representative
Stern Law PLLC
41850 W 11 Mile Rd, Unit 121, Novi, MI, 48375
09.2019 - 06.2023
- Enhanced customer satisfaction by efficiently processing intake forms and accurately entering data into the system.
- Streamlined communication between departments through diligent documentation of client information and needs.
- Reduced wait times for clients by promptly addressing inquiries and providing clear, concise information regarding services.
- Managed high call volumes while maintaining a professional demeanor, ensuring a positive experience for all callers.
- Managed client emails, as well as scheduled/non scheduled callbacks and voicemails.
Trainer/Togo Specialist/Waitress/Host/Food Runner
Famous Daves BBQ
Roseville, MI
08.2016 - 09.2019
- Improved employee performance by designing and implementing effective training programs.
- Supported management by helping resolving customer service and food related issues to maintain guest satisfaction.
- Handled phone calls & orders to ensure guest happiness.
- Completed all side tasks & closing checklists.
Sales Associate/Floor Associate
Harbor Freight
Clinton Township, MI
03.2017 - 09.2017
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Supervisor
Tim Hortons
Clinton Township, MI
12.2015 - 08.2016
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained database systems to track and analyze operational data.
Cashier/Grill Cook
McDonald's
Roseville, MI
03.2013 - 12.2015
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Roseville Highschool
Roseville, MI06.2015
Skills
- Appointment Scheduling
- Fast Typing Skills
- Fast Learner
- Data Entry Proficiency
- Outgoing & Friendly
- Leadership
- Call Center Experience
- Multitasking Abilities
Timeline
Intake Representative
Stern Law PLLC
09.2019 - 06.2023
Sales Associate/Floor Associate
Harbor Freight
03.2017 - 09.2017
Trainer/Togo Specialist/Waitress/Host/Food Runner
Famous Daves BBQ
08.2016 - 09.2019
Supervisor
Tim Hortons
12.2015 - 08.2016
Cashier/Grill Cook
McDonald's
03.2013 - 12.2015
High School Diploma -
Roseville Highschool