Heather Novosel
Summary
Dynamic business leader with a proven track record in small business operations and customer relations, notably at Southern Sippin & Tippin, LLC. Excelled in building client relationships and developing high-performing teams, driving business growth through strategic marketing and negotiation. Skilled in operations management and verbal communication, consistently enhancing customer satisfaction and company profitability.
Overview
24
24
years of professional experience
Work History
Owner and Operator
Southern Sippin & Tippin,llc
Fort Myers, FL
01.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Bartender
Buckingham Blues Bar
5641 Buckingham Rd.
06.2017 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
LJ's Lounge
16500 SR-31
07.2018 - 02.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender/Event Coordinator
Shores Bar and Grill
12156 Palm Beach Blvd. Fort Myers
02.2001 - 06.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Education
High School Diploma -
Lebanon Christian Academy
Lebanon, TNSkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Operations Management
- Business Management
- Marketing
- Staff hiring
- Business Development
- Business launch
- Sales Leadership
- Negotiation
- Consulting
Timeline
Bartender
LJ's Lounge
07.2018 - 02.2024
Owner and Operator
Southern Sippin & Tippin,llc
01.2018 - Current
Bartender
Buckingham Blues Bar
06.2017 - Current
Bartender/Event Coordinator
Shores Bar and Grill
02.2001 - 06.2017
High School Diploma -
Lebanon Christian Academy