Heather Nykamp

Office administrator, purchasing, shipping and receiving, order entry, and customer service.

• Demonstrated exceptional multitasking abilities while juggling diverse responsibilities.
• Answered phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Purchased new products and oversaw inventory stocking and availability.
• Managed supplier relationships to ensure timely delivery of products and services.
• Coordinated paperwork, updated spreadsheets, and maintained permanent records.
• Pulled, verified, and packaged items for shipment.
• Prepared shipping documents and invoices, processed payments, and fielded customer questions.
• Developed strong relationships with freight carriers to negotiate competitive rates and secure timely deliveries.
• Maintained accurate records of all orders processed.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

• Pulled, verified, and packaged items for shipment.
• Reduced order errors with thorough quality control checks before dispatching shipments.
• Prepared shipping documents.

• Collaborated with case managers to develop plans tailored to individual resident needs.
• Demonstrated cultural sensitivity while working with diverse populations.
• Assisted with client intake processes and gathering necessary documents for accurate recordkeeping.
• Provided crisis intervention services for distressed clients by listening empathetically and offering appropriate resources or referrals.
• Assisted in developing and updating shelter policies and procedures.
• Provided transportation assistance for clients when necessary, either by driving them directly or coordinating with local transit agencies.