Summary
Overview
Work History
Education
Skills
Timeline
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Heather OBrien

Heather OBrien

Chicago ,IL

Summary

Dynamic leader with a proven track record, specializing in organizational growth and leadership development. Excelled in strategic initiatives, leading to significant company success, and demonstrated expertise in executive decision-making and excellent communication. Skilled in navigating mergers and acquisitions, showcasing a blend of top-tier problem-solving and people development skills.


Results-driven executive with focus on strategic leadership, team collaboration, and operational excellence. Adept at driving growth, optimizing processes, and leading high-performing teams. Known for adaptability, problem-solving skills, and strong commitment to achieving organizational goals. Skilled in strategic planning, financial management, and stakeholder engagement.

Overview

13
13
years of professional experience

Work History

Director of National Accounts

Wise Staffing Group
10.2024 - Current
  • Established measurable goals for the sales team in alignment with corporate objectives, driving accountability amongst employees.
  • Developed key relationships with industry partners, fostering collaboration and generating new business opportunities.
  • Maintained oversight of budgetary responsibilities associated with managing national accounts operations.
  • Evaluated competitor strategies for insights into areas of opportunity within the marketplace.
  • Achieved consistent year-over-year growth in revenue generation by leveraging strong industry relationships and identifying new market opportunities.
  • Successfully resolved escalated customer issues through diplomacy and creative problem-solving approaches.

Senior Vice President, of Sales

Sure Staff
05.2024 - 10.2024
  • Strengthened brand reputation by delivering exceptional service quality standards across all client touchpoints.
  • Streamlined the sales process with advanced CRM tools, improving efficiency and customer satisfaction.
  • Developed long-lasting client relationships for sustained business growth and repeat customers.
  • Managed budget allocations efficiently while maximizing profitability through cost control measures.

Executive Vice President

Surge Staffing
10.2015 - 05.2024
  • Achieved company growth by implementing strategic initiatives and fostering collaboration across departments.
  • Managed risk effectively by implementing robust policies and procedures designed to mitigate potential threats to the business.
  • Led cross-functional teams in executing large-scale projects on time and within budget constraints, contributing to overall company success.
  • Provided executive leadership during mergers and acquisitions, ensuring seamless integration while maintaining operational excellence.

Customer Service Manager

Republic Bank of Chicago
12.2013 - 10.2015
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.

Universal Banker

RBS Citizens Bank
11.2012 - 12.2013
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.

Customer Service Representative

U.S. Bank
04.2012 - 11.2012
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Bachelor of Science -

South University
Savannah, GA
05-2013

Skills

  • Organizational Growth
  • Customer care
  • Leadership experience
  • Global Business Expansion
  • Talent Acquisition
  • Budget Forecasting
  • Executive coaching
  • Executive decision-making
  • Problem-Solving
  • Excellent Communication
  • Leadership and People Development
  • Active Listening

Timeline

Director of National Accounts

Wise Staffing Group
10.2024 - Current

Senior Vice President, of Sales

Sure Staff
05.2024 - 10.2024

Executive Vice President

Surge Staffing
10.2015 - 05.2024

Customer Service Manager

Republic Bank of Chicago
12.2013 - 10.2015

Universal Banker

RBS Citizens Bank
11.2012 - 12.2013

Customer Service Representative

U.S. Bank
04.2012 - 11.2012

Bachelor of Science -

South University

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Heather OBrien