Heather O'Brien
Chicago ,IL
Summary
Results-driven Sales Manager with a proven track record in developing and executing effective sales strategies that drive business growth. Expertise in identifying lucrative opportunities and building strong partnerships, leading to increased profitability. Adept at team leadership and development, fostering an environment of high performance. Aiming to leverage extensive experience to further enhance sales operations and achieve organizational goals.
Overview
12
12
years of professional experience
Work History
Director of National Accounts
Wise Staffing Group
10.2024 - 01.2025
- Established measurable goals for the sales team in alignment with corporate objectives, driving accountability amongst employees.
- Developed key relationships with industry partners, fostering collaboration and generating new business opportunities.
- Maintained oversight of budgetary responsibilities associated with managing national accounts operations.
- Evaluated competitor strategies for insights into areas of opportunity within the marketplace.
- Achieved consistent year-over-year growth in revenue generation by leveraging strong industry relationships and identifying new market opportunities.
- Successfully resolved escalated customer issues through diplomacy and creative problem-solving approaches.
- Collaborated with cross-functional departments, ensuring streamlined communications and the development of cohesive strategies.
- Streamlined internal processes for greater efficiency, reducing overhead costs and improving overall team productivity.
Senior Vice President, of Sales
Sure Staff
05.2024 - 10.2024
- Strengthened brand reputation by delivering exceptional service quality standards across all client touchpoints.
- Streamlined the sales process with advanced CRM tools, improving efficiency and customer satisfaction.
- Developed long-lasting client relationships for sustained business growth and repeat customers.
- Managed budget allocations efficiently while maximizing profitability through cost control measures.
Executive Vice President
Surge Staffing
10.2015 - 05.2024
- Achieved company growth by implementing strategic initiatives and fostering collaboration across departments.
- Managed risk effectively by implementing robust policies and procedures designed to mitigate potential threats to the business.
- Led cross-functional teams in executing large-scale projects on time and within budget constraints, contributing to overall company success.
- Provided executive leadership during mergers and acquisitions, ensuring seamless integration while maintaining operational excellence.
Customer Service Manager
Republic Bank of Chicago
12.2013 - 10.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Universal Banker
RBS Citizens Bank
11.2012 - 12.2013
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
Education
Bachelor of Science -
South University
Chicago, IL05-2013
Skills
- Account development
- Sales pipeline management
- Territory management
- Competitive analysis
- Key account identification
- Pricing strategy
Timeline
Director of National Accounts
Wise Staffing Group
10.2024 - 01.2025
Senior Vice President, of Sales
Sure Staff
05.2024 - 10.2024
Executive Vice President
Surge Staffing
10.2015 - 05.2024
Customer Service Manager
Republic Bank of Chicago
12.2013 - 10.2015
Universal Banker
RBS Citizens Bank
11.2012 - 12.2013
Bachelor of Science -
South University
Similar Profiles
Heather OBrienHeather OBrien
Director of National Accounts at Wise Staffing GroupDirector of National Accounts at Wise Staffing Group
ANTHONY CHARLES PARKSANTHONY CHARLES PARKS
Area Sales Manager at Wise Staffing GroupArea Sales Manager at Wise Staffing Group
Matthew BrownMatthew Brown
Staffing Specialist at Wise Staffing GroupStaffing Specialist at Wise Staffing Group