Summary
Work History
Education
Skills
Websites
Timeline
Generic

Heather O'Brien

Sales Representative
Bonney Lake,WA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Work History

Sales Representative / Owner

INPHASE SCIENTIFIC
3 2016 - Current
  • As an independent operator my responsibilities ranged from developing marketing strategies, identifying new business opportunities, maintain company website with up-to date products and managing the day to day operations of InPhase
  • This would include monitoring inventory, shipping product, accounts payable / receivable and looking for additional products to add to the company portfolio
  • Developed business strategies that allowed InPhase to reach its forecast and goals
  • Maintain relationships with internal clients, external clients, and vendor partners to service the needs of the clinical community
  • Leverage emerging technologies to better service my client's needs and create additional opportunities and growth for my company.

Area Executive

OLYMPUS AMERICA, INC.
1 2004 - 2 2016
  • Responsible for sales accounts across Washington, Oregon, Idaho, and Alaska
  • I worked close with my internal and external teams on new account development, client relationship management, and ongoing account maintenance
  • Coordinate with decision makers on cultivating leads; while engaged with diverse contacts, including physicians, laboratory technicians, and research specialists, to spur interest in latest products and new technologies
  • Develop rapport, follow up with contacts, and skillfully close sales
  • Conduct specialized training sessions and troubleshoot performance issues
  • Create and submit weekly status reports detailing sales activities, expenses, and results to management
  • Applied my technical skills and product knowledge, delivering dynamic digital and direct presentations that showcased full range of products, benefits, and setting the stage for a consultive sales approach all while assessing the needs of the client
  • The ability to leverage strong relationships and develop new ones through referral and account management are keys that help drive the successes.

Education

Bachelor of Arts - Psychology

University of Washington
Seattle, WA

Skills

  • Customer Service
  • Sales Development
  • Client Service
  • Sales closing
  • Customer Relationship Building
  • Sales consultation
  • Business Development
  • Product and service knowledge
  • Account Management
  • Sales Presentations
  • Territory Growth

Timeline

Sales Representative / Owner

INPHASE SCIENTIFIC
3 2016 - Current

Area Executive

OLYMPUS AMERICA, INC.
1 2004 - 2 2016

Bachelor of Arts - Psychology

University of Washington

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Heather O'BrienSales Representative