Heather O'Dell
Administrative Support Professional
Venice,FL
Summary
Gifted professional with instructional and customer service experience. Bilingual in Spanish and English. Detail-oriented with excellent organization skills. Appointment setting experience.
Overview
10
10
years of professional experience
Work History
Bilingual Teacher
Lutheran Services Of Florida
Sarasota, Florirda
06.2021 - Current
- Created dynamic curriculums to include all students needs and levels.
- Increased students' understanding of English through teaching in Spanish and English.
- Interpreted Portuguese, Hatian Creole, and French speakers.
- Monitored student progress in both English growth and fluency.
- Educated students in basics of English grammar and conversational speaking.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
Part-time Brand Ambassador
CMT, ICandy Event Staffing
Sarasota, Venice, Port Charlotte, FL
07.2019 - Current
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Showed understanding of customer's personal style and preferences when offering product advice.
Part-time Online Tutor
Various
Venice, FL
04.2018 - Current
- Supported diverse student population through different teaching styles to cover multiple learning styles.
- Utilized Zoom to provide online instruction in group and one-on-one environments.
- Provided verbal and written constructive criticism and positive feedback to students.
- Maintained contact with parents or guardians regarding student progress.
English and Spanish Instructor
The Broach School
Bradenton, FL
02.2019 - 06.2021
- Created engaging lesson plans, fostered a culture of discovery and provided well-organized classroom structure to help students succeed in program.
- Talked with students in need of extra attention and made plans to assist with concerns.
- Inspired academic success based on belief that all students can achieve excellence, regardless of background.
- Planned, developed and executed lessons reflecting high school curriculum and Florida's core educational standards.
Part-time Customer Service Associate
TJX Companies
Various, West Virginia And Florida
10.2014 - 04.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Part-time Adult ESL Instructor
Latin American Association
Atlanta, GA
01.2018 - 07.2018
- Educated students in basics of English grammar and conversational speaking.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Attended workshops to learn about student motivation and engaging learning activities.
- Developed and taught ESL curriculum to improve students' conversational abilities.
ESOL Instructor
Hapeville Charter Middle School And Career Academy
Atlanta, GA
08.2016 - 06.2018
- Used positive reinforcement and provided clear feedback to help students succeed.
- Personalized instruction based on needs, interests and capabilities of individual students.
- Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
- Facilitated class discussion to help students work through questions and expand understanding.
- Communicated with other teachers in order to ensure continuous student
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
Part-time Adjunct ESL Instructor
Ohio Valley University
Vienna, West Virginia
08.2015 - 06.2016
- Educated students in basics of English grammar and conversational speaking.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Used positive reinforcement and provided clear feedback to help students succeed.
- Prepared students for TOEFL English proficiency test by teaching relevant concepts and enforcing good test-taking skills.
Assistant Sales Manager
Sherwin Williams Co
Saint Albans, WV
08.2012 - 07.2014
- Completed store opening and closing procedures by counting drawers and managing security.
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Appointment Setter
Spa Roma
Morgantown, WV
05.2012 - 08.2012
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled and confirmed appointments and meetings for senior management team.
- Set appointments with salespeople and potential customers.
- Answered phone calls and answered questions from potential customers.
Education
Master of Arts - Teaching English As A Second Language (ESL)
West Virginia University
Morgantown, WV08.2017
Bachelor of Arts - English Composition
West Virginia University
Morgantown, WV05.2008
Skills
- Providing Feedback
- Policy Management
- Customer Inquiries
- Collaborative Environments
- Team Meetings
- Individual Mentoring
- Performance Optimization Strategies
- Daily Facility Operations
- Communication
- Fluency in Spanish
- Typing skills 65 wpm
- Proficiency in Microsoft Word, Excell, Spreadsheet
Ballroom dance
Began Zumba dance fitness hobby in 2006 and instructed classes 2009-2011.
Began ballroom dance hobby in November, 2021.
Languages
Spanish
Full Professional
Timeline
Bilingual Teacher
Lutheran Services Of Florida
06.2021 - Current
Part-time Brand Ambassador
CMT, ICandy Event Staffing
07.2019 - Current
English and Spanish Instructor
The Broach School
02.2019 - 06.2021
Part-time Online Tutor
Various
04.2018 - Current
Part-time Adult ESL Instructor
Latin American Association
01.2018 - 07.2018
ESOL Instructor
Hapeville Charter Middle School And Career Academy
08.2016 - 06.2018
Part-time Adjunct ESL Instructor
Ohio Valley University
08.2015 - 06.2016
Part-time Customer Service Associate
TJX Companies
10.2014 - 04.2019
Assistant Sales Manager
Sherwin Williams Co
08.2012 - 07.2014
Appointment Setter
Spa Roma
05.2012 - 08.2012
Master of Arts - Teaching English As A Second Language (ESL)
West Virginia University
Bachelor of Arts - English Composition
West Virginia University
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