Heather O'Donnell
Shelbyville,TN
Summary
Dynamic and results-oriented professional with a proven track record at Brooks Healing Center, adept in psychosocial rehabilitation and crisis intervention. Demonstrated ability to enhance patient engagement and streamline operations across healthcare and retail sectors. Excelled in leadership roles, significantly improving team efficiency and patient outcomes through effective problem-solving and empathetic communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Behavioral Health Technician
Brooks Healing Center
08.2023 - Current
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Conducted client rounds to check on residents.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Performed client intake procedures according to internal standards for new admissions.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
Assistant Store Manager
Circle K
03.2019 - 10.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Warehouse Packer
Amazon
03.2016 - 06.2018
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Created shipping labels to complete daily order processing.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
Bar Owner
Leo's Lounge
04.2014 - 06.2016
- Developed a diverse drink menu featuring innovative cocktails and high-quality spirits to attract a wider clientele.
- Implemented inventory control systems to reduce waste and maintain optimal stock levels for efficient operations.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business and positive word-of-mouth referrals.
- Managed cash flows by accurately tracking daily transactions, deposits, invoices payments, and payroll processing.
- Established security protocols to ensure the safety of guests and employees while maintaining a fun atmosphere conducive to enjoyable nightlife experiences.
- Managed staff scheduling, ensuring optimal coverage during peak hours while minimizing labor costs.
Education
Associate of Arts - Arts
Tarrant County College
Fort Worth, TX04-2022
High School Diploma -
Community High School
Unionville, TN05-2013
Skills
- Patient observation
- Psychosocial rehabilitation
- Time management
- Case documentation
- Multitasking and organization
- Active listening
- Crisis intervention
- Individualized care planning
- Effective leadership
- Health and safety
- Employee scheduling
- Problem-solving abilities
Certification
- First Aid Certified Training - 2024
Timeline
Medical Behavioral Health Technician
Brooks Healing Center
08.2023 - Current
Assistant Store Manager
Circle K
03.2019 - 10.2022
Warehouse Packer
Amazon
03.2016 - 06.2018
Bar Owner
Leo's Lounge
04.2014 - 06.2016
- First Aid Certified Training - 2024
Associate of Arts - Arts
Tarrant County College
High School Diploma -
Community High School
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