Heather Ogene
Garland,TX
Summary
Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.
Overview
26
26
years of professional experience
Work History
CSR
O'Bryan Plumbing Services
06.2023 - 08.2025
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers about billing, payment processing and support policies and procedures.
- Sold memberships to customers
- Booking Rate 85% -90%
- Schedule and cancel appointments
- Collected payments for services
CRS
Service Experts LLC
02.2020 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Met monthly sales quota, Booking rate 85%-90%
- Inbound calls- Setting up appointments for heat & Air and Plumbing issues.
- Handle 50 calls per shift
- Signing up new customers memberships
- Connect with customer to address questions and resolve issues
- Answer customer calls promptly to void on hold wait time
- Remote work from home for 2yrs
Online Personal Shopper
Krogers Grocery Store
10.2019 - 01.2020
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Worked productively with customers to meet order requirements and service expectations.
CSR- Data Entry
Neopost
03.2005 - 11.2018
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Crossed Trained staff on new software systems,trained new agents
- 180 outbound calls daily met customer call guild lines for Service levels, handle time and productively
- Delivered excellent customer servies , resulting in monitor calls rating in 90%-100% Met monthly quota
- Data entry - gather customer information updated new information
- Maintained up-to-date knowledge of product and service changes.
Front Office - Back Office
Dr. Gene Reister DPM
05.1999 - 04.2004
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Check in patients and check out patients
- Collect payments for visit and deductible
- Verification of Insurance
- Take patient history, setup for Dr. also took foot x ray
- Schedule appointments and Schedule for day Surgery for hospital
Education
Mary Carroll
Corpus Christi, TXSkills
- Customer service experience
- Customer-oriented mindset
- Customer complaint resolution
- Professional call handling
Timeline
CSR
O'Bryan Plumbing Services
06.2023 - 08.2025
CRS
Service Experts LLC
02.2020 - 03.2023
Online Personal Shopper
Krogers Grocery Store
10.2019 - 01.2020
CSR- Data Entry
Neopost
03.2005 - 11.2018
Front Office - Back Office
Dr. Gene Reister DPM
05.1999 - 04.2004
Mary Carroll
Similar Profiles
Tytionne BellamyTytionne Bellamy
Food Pantry Volunteer at Martha O'Bryan CenterFood Pantry Volunteer at Martha O'Bryan Center
Hailee GauseHailee Gause
Volunteer at Martha O'Bryan CenterVolunteer at Martha O'Bryan Center
Katelynn TaylorKatelynn Taylor
Teacher at Martha O'Bryan CenterTeacher at Martha O'Bryan Center
Son HuynhSon Huynh
Medical Surgical Nurse at Medical City of Las ColinasMedical Surgical Nurse at Medical City of Las Colinas
Azalia VicenteAzalia Vicente
Provider Data Specialist at HCSCProvider Data Specialist at HCSC