Heather Oke
Lapeer,MI
Overview
12
12
years of professional experience
Work History
Commercial Estimator / Service Scheduling
Fuerst Plumbing
Imlay City, MI
07.2020 - Current
- Answered phones and scheduled plumbing service according to location and length of job.
- Discussed calls and issues with customers.
- Took payment and discussed billing with customers.
- Led comprehensive cost estimates for plumbing projects, ensuring accuracy and adherence to client specifications.
- Collaborated with project managers to analyze project requirements, enhancing proposal effectiveness and client satisfaction.
- Developed detailed bid proposals using industry-standard software, streamlining submission processes and increasing win rates.
- Mentored junior estimators on best practices for cost analysis and project evaluation, improving team performance and efficiency.
- Mentored junior estimators, providing guidance on best practices and fostering professional growth within the team.
- Enhanced client satisfaction with accurate and timely cost estimates for various construction projects.
- Strengthened relationships with vendors, negotiating favorable pricing and terms for materials and services.
- Boosted team productivity through effective communication of expectations and deadlines during pre-construction meetings.
- Reduced errors in bid proposals by meticulously reviewing blueprints, specifications, and other documentation.
- Assisted in managing change orders, minimizing impact on project timelines and budgets.
- Prepared bids and proposals to submit to clients and secure new business.
- Analyzed plans and specifications to identify scope and cost of projects.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
Service Scheduler
Putman & Sons
Rochester Hills, MI
04.2014 - 07.2020
- Scheduled service appointments, optimizing technician availability and customer satisfaction.
- Coordinated logistics for service calls, ensuring timely responses to customer inquiries.
- Utilized scheduling software to track and manage daily operations efficiently.
- Developed streamlined processes for appointment confirmations and reminders, enhancing communication with clients.
- Implemented best practices for conflict resolution in scheduling conflicts, reducing delays significantly.
- Maintained accurate records of all scheduled services to facilitate efficient tracking and reporting on performance metrics.
- Coordinated closely with technicians and sales team, ensuring seamless integration of services and timely completion of tasks.
- Collaborated with management to optimize scheduling processes, leading to increased productivity and profitability.
Education
High School Diploma -
Oxford High School
Oxford, MISkills
- Material takeoffs
- Construction
- Scope review
- Change order management
- Construction management
- Estimate preparation
- Project estimation and bidding
- Preparing estimates
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Effective communication
- Adaptability and flexibility
- Decision-making
- Client consultation
- Teamwork skills
- Relationship building
- Professionalism
- Blueprint reading
- Time management abilities
- Schedule coordination
Timeline
Commercial Estimator / Service Scheduling
Fuerst Plumbing
07.2020 - Current
Service Scheduler
Putman & Sons
04.2014 - 07.2020
High School Diploma -
Oxford High School