Heather Oliver
Columbus,OH
Summary
Dynamic professional with a proven track record at Loves Travel Stop, adept in food safety compliance and customer assistance. Excelled in training staff, enhancing team performance, and maintaining high standards of hygiene. Demonstrated ability to improve service delivery, achieving significant customer satisfaction and repeat business. Skilled in inventory control and mentoring, with a focus on surpassing employer expectations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Loves Travel Stop
06.2021 - Current
- Deliver in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supervise all areas of restaurant to keep it clean and well-maintained.
- Pitch in to help staff during exceptionally busy times.
- Keep restaurant compliant with all federal, state, and local hygiene and food safety regulations.
Baker
Hollywood Casino Columbus
09.2016 - 03.2020
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Created appealing displays to showcase products in bakery.
- Maintained accurate inventory of baking supplies and ingredients.
Cook/Birthday Party Hostess
Wayne Webb's Columbus Bowl
04.2010 - 10.2017
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Party Hostess/Childcare Provider
Rainbow Lanes
08.2008 - 04.2010
- Adhered to strict party schedule to avoid overbooking or delay of parties.
- Prepared and served meals, beverages and desserts to party guests.
- Met needs of customer special requests to promote positive party experiences and build loyal clientele.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Introduced children to educational games and activities to boost learning.
Education
Associate of Applied Science - Hospitality Management
Columbus State Community College
Columbus, OH05-2013
Certificate of Completion - Restaurant Services
Eastland Career Center
Groveport, OH05-2010
Skills
- Customer assistance
- Food safety compliance
- Performance improvement
- Inventory control
- Training and mentoring
- Staff training and development
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Assistant Restaurant Manager
Loves Travel Stop
06.2021 - Current
Baker
Hollywood Casino Columbus
09.2016 - 03.2020
Cook/Birthday Party Hostess
Wayne Webb's Columbus Bowl
04.2010 - 10.2017
Party Hostess/Childcare Provider
Rainbow Lanes
08.2008 - 04.2010
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Associate of Applied Science - Hospitality Management
Columbus State Community College
Certificate of Completion - Restaurant Services
Eastland Career Center
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