Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Heather Oliveri

Haverhill,MA

Summary

Conscientious Front Office Manager with expertise in operational administration demonstrated over fifteen years of experience. Focused and detail-oriented with strong knowledge of accounting best practices for reconciliation and reporting. Adept at effectively prioritizing projects and leading staff initiatives to optimize performance.

Overview

27
27
years of professional experience

Work History

Customer Service Representative

Circles of Wisdom
Methuen, Massachusetts
2020.01 - 2020.03
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Office Manager

The Maids
North Andover, MA
09.2004 - 10.2019
  • Handled all incoming business and client requests for information
  • Completed weekly payroll for 20+ employees
  • Optimized organizational systems for payment collections, deposits, and record keeping
  • Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Created and finalized contracts for house cleaning deals with customers
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Performed billing, collection and reporting functions for business owner
  • Received, screened and routed incoming calls
  • Coordinated special projects and managed schedules
  • Maintained computer and physical filing systems
  • Solved problems timely and effectively, ensuring customer satisfaction
  • Prepared vendor invoices and processed incoming payments
  • Adhered to established guidelines to increase profits and collect supplier payments
  • Handed client correspondence and tracked records to foster office efficiency
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
  • Created reports and presentations
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes
  • Managed database, including troubleshooting, maintenance, updates and report generation
  • Created and finalized contracts for The Maids deals with customers

Advertising Assistant

The Eagle Tribune
Lawrence, MA
10.2002 - 09.2004
  • Worked with upper management to complete complex projects on tight budgets within specific timeline's
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
  • Managed multi-line telephone system and greeted claimants during office visits
  • Increased customer service success rates by quickly resolving issues

Store Manager

Claires Stores Inc.
Salem , NH
10.1997 - 09.2002
  • Hired, trained and evaluated personnel in sales and customer service
  • Developed new store location from ground up by hiring and training efficient team
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Cooperated with staff and clients to achieve customer service goals and surpass team objectives
  • Completed all point of sale opening and closing procedures, including counting contents of cash register
  • Generated repeat business by delivering exceptional customer service and positive engagement
  • Reconciled daily sales transactions to balance and log day-to-day revenue with call in to District Manager
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
  • Created work schedules according to sales volume and number of employees
  • Maintained proper product levels and inventory controls for accessory merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Supervised guests at front counter, answering questions regarding products
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions
  • Rotated stock to ensure optimum appeal and minimize shrinkage
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
  • Reported to district manager regarding all store and staff issues, financial goals and sales
  • Placed merchandise and set up displays to feature new products and promotions
  • Protected store from loss or theft by setting and enforcing clear security policies

Customer Service Representative

In a Blue Moon
Haverhill, Massachusetts
2019.02 - Current
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Some College (No Degree) - Liberal Arts And Dance

Northern Essex Community College

High School Diploma -

Methuen High School
5 1992

Skills

  • Accounts payable and receivable
  • Data entry
  • Office management
  • Credit and collections
  • Scheduling
  • Clerical support
  • Friendly nature
  • Excellent multi-tasking ability
  • Reception
  • Relationship building

Timeline

Customer Service Representative

Circles of Wisdom
2020.01 - 2020.03

Customer Service Representative

In a Blue Moon
2019.02 - Current

Office Manager

The Maids
09.2004 - 10.2019

Advertising Assistant

The Eagle Tribune
10.2002 - 09.2004

Store Manager

Claires Stores Inc.
10.1997 - 09.2002

Some College (No Degree) - Liberal Arts And Dance

Northern Essex Community College

High School Diploma -

Methuen High School

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Heather Oliveri