Heather Olsen
Farmington,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Barista
University Of Utah Health
Farmington, UT
07.2021 - Current
- Provide excellent service to patrons/patients, staff, providers and other medical personnel. Create exceptional quality beverages and food items - prepared within all guidelines and recipes. Order from various vendor weekly. Collect money, run reports, balance cash register and safe each day. Adhere to health department regulations concerning sanitation standards to pass University and State inspections. Identified areas of improvement in customer service processes and suggested changes accordingly. Developed strong relationships with customers by providing personalized assistance and support.
Small Business Owner
H3O Cleaning Services, LLC
Castle Rock, CO
02.2018 - 11.2020
- Analyzed market trends to inform product offerings and pricing decisions. Negotiated contracts with vendors and customers. Oversaw daily operations, including customer service and financial management. Ensured compliance with applicable laws and regulations while running the business.Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Office Manager
Elements Family Dentistry
Parker, CO
04.2010 - 11.2020
- Developed and implemented office policies and procedures. Supervised staff members, organized schedules and delegated tasks. Maintained filing system for records, correspondence and other documents. Resolved customer inquiries in a timely manner while maintaining positive relationships with clients. Processed payroll accurately ensuring all employees were paid on time. Organized company events including holiday parties, team building activities . Provided training to new hires on office policies and procedures. Monitored payments due from clients and promptly contacted clients with past due payments. Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Education
Certified Dental Assisant - Dental Assisting And Radiology
American Institute of Medical Dental Technology
Provo, UT05-1993
Skills
- Microsoft Office Suite
- Verbal Communication
- Coordination
- Scheduling and calendar management
- Customer Relations
- Strong interpersonal skills
Timeline
Barista
University Of Utah Health
07.2021 - Current
Small Business Owner
H3O Cleaning Services, LLC
02.2018 - 11.2020
Office Manager
Elements Family Dentistry
04.2010 - 11.2020
Certified Dental Assisant - Dental Assisting And Radiology
American Institute of Medical Dental Technology
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