Heather Olson
Germantown
Summary
Compassionate Chaplain Intern known for high productivity and efficient completion of tasks. Specialize in providing spiritual support, crisis intervention, and pastoral care. Skills include effective communication, active listening, and empathetic counseling. Excel in environments requiring strong interpersonal skills, resilience, and adaptability.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Chaplain Intern
Kettering Health Network
Kettering
06.2026 - Current
- Clinical Pastoral Education (Healthcare Ministry)Kettering HealthClinical Pastoral Education (CPE) – Unit I
- Delivered compassionate emotional and spiritual support to patients and families, enhancing their overall well-being.
- Performed spiritual assessments to identify and address patients' unique spiritual needs.
- Navigated crisis situations with empathy and professionalism, ensuring patients received timely and appropriate support.
- Offered prayer, grief support, and spiritual care in hospital settings.
- Worked alongside physicians, nurses, and interdisciplinary healthcare teams.
- Completed one unit of Clinical Pastoral Education in a hospital setting to enhance spiritual care skills.
- Participated in peer group reflection and supervised ministry education.
- Developed skills in active listening, pastoral presence, and ethical spiritual care.
Real Estate Agent
Remax victory
Beavercreek
01.2026 - Current
- Real Estate Agent
January 2026 – Present - Negotiate offers and contracts while advocating for clients’ best interests.
- Assist buyers and sellers throughout the home buying and selling process.
- Conduct property showings and open houses.
- Prepare comparative market analyses (CMAs) and discuss market trends with clients.
- Build client relationships through networking and follow-up.
- Coordinate with lenders, inspectors, title companies, and other professionals to ensure smooth transactions.
- Develop marketing materials for listings, including social media campaigns and flyers.
- Maintain knowledge of Ohio real estate laws, contracts, and market conditions.
- Provide exceptional customer service from initial consultation through closing.
Elect cleaning
Self-employeed
Germantown
01.2019 - Current
- Residential Cleaning Business
2019 – Present - Own and operate an independent residential cleaning business.
- Provide detailed residential deep cleaning and maintenance cleaning services.
- Consistently deliver reliable, high-quality service with strong attention to detail.
- Build and maintain long-term client relationships.
- Schedule appointments and manage daily operations.
- Handle billing, bookkeeping, and customer communication.
- Manage supplies, inventory, and equipment.
- Maintain confidentiality and professionalism while working in clients’ homes.
Cashier
Lowes Home Improvment
Dayton
03.2026 - 06.2026
- Operated cash register efficiently during peak hours.
- Delivered outstanding customer service in a fast-paced retail environment.
- Processed cash, credit, and electronic transactions accurately.
- Assisted customers with product questions and store navigation.
- Resolved customer concerns professionally.
- Maintained a clean and organized checkout area.
- Worked collaboratively with team members to meet customer service goals.
- Followed company cash-handling and safety procedures.
Education
Northmont High School
Clayton , OhioSkills
- Crisis Intervention
- Spiritual Care
- Pastoral Care
- Active Listening
- Communication
- Customer Service
- Relationship Building
- Problem Solving
- Conflict Resolution
- Team Collaboration
- Organization
- Time Management
- Attention to Detail
- Microsoft Office
- Professional Documentation
- Business Management
- Marketing & Social Media
- Contract Coordination
- Sales
- Real Estate Sales
- Cash Handling
- Core Skills
Certification
- CPE unit 1
Timeline
Chaplain Intern
Kettering Health Network
06.2026 - Current
Cashier
Lowes Home Improvment
03.2026 - 06.2026
Real Estate Agent
Remax victory
01.2026 - Current
Elect cleaning
Self-employeed
01.2019 - Current
Northmont High School